Promotes and sells Charter products and services with a positive, can do attitude. Meets or exceeds sales goals and customer experience objectives. Actively and consistently supports all efforts to simplify and enhance the customer experience by effective customer coordination, including the welcome and wait time process.
MAJOR DUTIES AND RESPONSIBILITIES
Identify opportunities to generate sales by consistently applying the Customer Interaction Process (CIP). Deliver product and service solutions by providing education and support on Charter products and services. Place orders and schedule appointments.
Maintain strong knowledge of all products, pricing plans, promotions and service features for Charter, as well as our competitors.
Educate and engage customers through product demonstrations
Provide prompt and courteous customer service
Respond to customer issues according to established Company policies. Troubleshoot, diagnose and resolve customer inquires.
Accurately enter all required information into the system and complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelines.
Perform customer payment functions consistent with all cash handling policies and procedures. Process billing adjustments on customer accounts.
Complete all aspects of opening and closing the store in accordance with established procedures
Receive, issue and track customer equipment and assist with inventory maintenance
Maintain store appearance and provide a consistently professional and welcoming atmosphere for customers
Consistently demonstrate adherence to all the Company and Store policies and procedures
Complete required training and demonstrate associated skills and competencies
Support team members as necessary
Perform other duties as assigned by management.
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone and by written communications in a clear, straight forward, and professional manner
Possess a self-motivated, competitive spirit and desire to exceed sales goals
Carry a positive and professional demeanor
Detailed oriented and a good problem solver
Flexibility to work in multiple locations
Basic math skills
Knowledge and ability to use computer and software applications
Accurately handle payment transactions
Handle multiple tasks in a fast-paced team environment
Prioritize, organize effectively and work independently
High School Diploma or equivalent
Related Work Experience
Sales Experience: 1-3 yrs.
Customer Service experience: 1-3 yrs.
Skills/Abilities and Knowledge
Knowledge of latest technology and devices
Exposure to moderate noise level
Work scheduled shift hours and overtime as needed
Ability to handle a physically demanding job. lifting up to 35 lbs
Ability to stand for prolonged periods of time
Required to wear a uniform
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.