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Spectrum Facilitator / Trainer - Contact Center

Spectrum Saint Ann, MO
  • Expired: 2 days ago. Applications are no longer accepted.

JOB SUMMARY
The main goal of this position is to facilitate classroom learning, team meetings, and on-line sessions through a variety of delivery methods. This position requires 1 year of training experience and up to 3 years of experience instructing in a corporate setting.

MAJOR DUTIES AND RESPONSIBILITIES

  • Facilitate learning to develop participants' skill sets. This includes classroom instruction, team meetings, and on-line Learning debriefs
  • Manage the classroom and participants during training by tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs
  • Perform all administrative duties including class and lab preparation, schedule administration, and participant record maintenance (e.g., test scores, evaluations and attendance)
  • Perform all LMS prerequisite requirements and post-training duties including evaluation
  • Follow facilitator guide to lead learners through appropriate activities, discussions and debriefs
  • With support of facilitator guide, provide feedback to learners to aid with knowledge transfer and behavior change
  • Pursue development opportunities focused facilitation, learner engagement and classroom management excellence
  • Shadow training end-users to gain deeper understanding of how training translates in the business
  • Coach learners on specific skills within a role, process or system
  • Perform other duties as requested


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Critical thinking and analytical skills
  • Ability to prioritize and organize effectively
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to communicate with all levels of management and company personnel
  • Ability to deal with the public in a professional manner
  • Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Familiarity with different learning approaches
  • Feels comfortable presenting/training groups of individuals online and in person


Education
Associate’s degree or equivalent combination of training and/or work experience

Related Work Experience

  • 1 year training delivery experience in a formal or informal setting
  • 3 years’ experience or equivalent in the functional area and or business unit


WORKING CONDITIONS
Office environment

*More on Spectrum

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Spectrum

Why Work Here?

At Spectrum, we thrive off our dynamic and collaborative environment with excellent opportunities for growth and advancement.

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

Address

Saint Ann, MO
USA