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Mgr, Maintenance

Spectrum Turlock, CA
  • Expired: August 29, 2019. Applications are no longer accepted.
Responsible for providing direction and leadership to the system technical department while maintaining system integrity and overseeing operations of plant maintenance (including demand and predictive maintenance) and engineering for existing system. Supervise maintenance contract labor resources. Coordinate and collaborate with Field Operations, Construction, Dispatch, Warehouse, and Customer Operations to ensure optimal customer experience. Provide reports to Field Engineering management on activity and results. Responsible for the hiring, training, development and performance management of staff.

Actively and consistently support all efforts to simplify and enhance the customer experience
Manage all plant maintenance operations at the system level to maintain the integrity of the cable plant and assure quality and consistency of voice, video, and data to customers
Provide oversight of contract labor management, including adherence to scope of work and quality standards as business needs dictate
Provide technical support and direction to field locations regarding new or existing technologies, operational standards, and staff development; provide technical support to the regional office as needed
Ensure usage and compliance of company tools. Serve as the MA subject matter expert (SME) for company tools, such as Node Health Report, Node Slayer, CPE telemetry, DRUM, eQA Live, eQA PM, and meter based home certification
Support and drive the regional and company-wide training initiatives for maintenance technicians
Participate in preparation of the capital and operating budget process and monitor activity throughout the year to ensure operating expenses and system plant maintenance expenses are controlled according to the budgeted plan to meet or exceed annual cash flow
Monitor current procedures and tests performed in accordance with FCC standards to ensure compliance with FCC standards
Monitor & review system material management procedures, inventory control, safety-training program and security to ensure compliance with standard operating procedures
Ensure system maps are updated timely and are current/accessible to field technical teams
Evaluate & consult with cross-functional leadership and their teams regarding technical operations and strategic planning of the network, including rebuilds, interconnections and VHub implementations and new product deployment
As needed, assist with the facilitation of Statement of Work (SOW) & renewals for contract labor resources
Maintain records as required by system, regional, and corporate offices, the FCC, and other government agencies
Establish positive employee relations through effective communication and ongoing support
Develop an effective frontline leadership team and assist with developing their direct reports to drive a high performance culture and environment
Adhere to industry specific local, state, and federal regulations, as applicable
Know, understand and follow company policy
Perform other duties as assigned

Skills/Abilities and Knowledge
Ability to read, write & speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner



Turlock, CA