Next training class begins on July 17th!
Virtual Training for the first six weeks with a schedule of 10:30 am to 7:30 pm Monday – Friday.
Followed by On-Site practical training with Tuesday, Wednesday, & Saturday off - 10:30am to 9:30pm for weeks 7-12.
Once training is complete you will move to your On-Site assigned schedule of 2pm to 11pm and your days off will be assigned.
Our office is located at 337 New Karner Rd. Albany, NY 12205
Our agents earn hourly base pay ($15/hr) along with lucrative commission and incentives for a target hourly earnings of $27.99/hr or $58,215.00 annually. Our top performers have potential to earn even more!
· Full-time, entry and midlevel sales role focusing on incoming customer service product and service calls in the communications and entertainment technology space. Advancement potential and additional commission bonuses.
· Inside Sales Representative: An organized, digitally savvy communicator with a competitive spirit eager to learn a variety of programs and platforms and grow. A results-driven achiever comfortable in a busy office environment.
· Benefits include paid training and time off, comprehensive health packages, retirement savings, free Spectrum services and more.
What is the Inside Sales Representative role?
As an Inside Sales Representative, your way with words creates a positive customer experience to help generate sales. You’ll learn how to field customer inquiries and effectively promote Spectrum’s wide variety of products and services to customers all over the country from one of our comfortable modern call centers. Transition seamlessly between engaging your customers in conversation and operating billing and requisition programs. The Representative’s purpose is clear: We want our customers to get the best value for their investment in us, and you can help them do just that. And with commission bonuses awarded for qualifying sales, you can boost your earnings to six figures here.
It’s all about learning and growing
This may be a new road for you, but the journey is all mapped out. With plenty of dedicated peer and mentor support, our fully paid training programs shape new Representatives into quick-thinking professionals. We can bring you up to speed on Spectrum’s full line of products – and our competitors’ products – in about a month, including telephone, data, wireless, and video services. As products are updated, so are you, so you can pass that knowledge on to your customers. Soon you’ll be expertly navigating the billing system, entering new agreements, and streamlining the customer signup process.
With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, proving that career advancement is a very real and achievable goal. Peer-to-peer mentoring and regular coaching sessions ensure you feel supported and have everything you need to succeed. Get started at a Fortune 100 company and see how far you can go.
The benefits are clear
In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, paid training and time off — we offer free Spectrum products and services, education assistance, child care discounts, and a selection of other programs to help support you and your family.
What’s required to get started?
The minimum requirements for the Inside Sales Representative are:
· Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straightforward and professional manner
· Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
· Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
· Strong computer and consumer electronics skills
· Ability to use personal computer and appropriate software applications to include billing system and other role-related tools
· Excellent verbal and written communication skills
· Excellent organizational skills
· Ability to prioritize and organize effectively
· Ability to show judgment and initiative and to accomplish job duties
· Ability to perform job at workstation for prolonged periods of time
High school diploma or equivalent
Related Work Experience
Call center sales experience, 2 years preferred
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.
Why Work Here?The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.
Work for a Fortune 70 company that provides great benefits and growth opportunity!