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Call Center Austin

Spectrum Austin, TX

  • Posted: over a month ago
  • $18 to $26 Hourly (plus commission)
  • Full-Time
  • Benefits: medical, vision, 401k, dental, life insurance,
Job Description

Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $24.38/hour or $50,704 annually. Top performers earn at least $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).


At A Glance:
Full-time, entry and mid-level sales and support role emphasizing customer relationship-building and product knowledge in the communications and entertainment technology space. Advancement potential and additional commission bonuses

Retention Call Center Sales Representative: A persuasive communicator and good listener with a competitive, goal-oriented nature ready to learn a variety of programs and platforms, comfortable in a busy office environment

Benefits include paid training and time off, comprehensive health packages, free Spectrum services, tuition reimbursement and more

What is the Inside Sales Representative – Retention role?
As a Retention Representative, you’ll learn the art of active listening and apply your problem-solving skills to deescalate customer concerns. Use your way with words to engage your callers, reinforcing the range and power of Spectrum’s unique products and their value to generate sales. Provide exceptional service by promoting our campaigns and saving plans to customers all over the country from one of our comfortable modern call centers. Alleviating customer concerns and bringing them around to value-added plans will be your specialty as you seamlessly transition between conversation and computer billing and requisition programs. As a diplomatic specialist, you are all about appealing to customers with data and tact. You will even collect commission bonuses for your qualified core upgrading efforts, which can boost your salary to six figures.

It’s all about learning and growing
This may be a new road for you, but the journey is all mapped out. With lots of dedicated peer and mentor support, our fully paid training programs shape our Representatives into quick-thinking authorities. We’ll bring you up to speed on Spectrum’s product suite – and our competitors’ products – in about a month, including telephone, data, wireless, and video. As products are updated, so are you, so you can pass that knowledge on to your customers.

With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, proving that career advancement is a very real and achievable goal. Peer-to-peer mentoring and regular coaching sessions ensure you feel supported and have everything you need to succeed. Get started at a Fortune 100 company and see how far you can go!

The benefits are clear
In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, paid training and time off — we offer free Spectrum products and services, education assistance, child care discounts, and a selection of other programs to help support you and your family.

What’s required to get started?
The minimum requirements for Retention Call Center Sales Representatives are:

  • Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straightforward and professional manner
  • Ability to empathize with the customer
  • Problem solver with effective persuasion skills
  • Ability to effectively trouble-shoot technical problems
  • Ability to work independently; highly motivated and detail-oriented
  • Ability to show judgment and initiative
  • Ability to communicate in a clear, professional manner
  • Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
  • Ability to overcome objections
  • Ability to demonstrate a record of success in your sales career to date
  • Knowledge of Business Telecom complexities


Education
High school diploma or equivalent

Related Work Experience– 2 years
Customer Service / Telephone sales experience
CSG billing software experience preferred
Strong sales level knowledge of complex services (Hosted Voice, Cloud Services) is preferred
 

Our Commitment During COVID-19

Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us

Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here

We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.


Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.

Company Description
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Spectrum

Why Work Here?
Work for a Fortune 70 company that provides great benefits and growth opportunity!

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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Address

2433 Rutland Dr.

Austin, TX
USA

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Business

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