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Customer Service Support Specialist

Spectrum Staffing Services
Somerville, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Summary

The Support Specialist is a key driver for fostering a strong consumer relationship with products and services through dialogue with consumers. As an integral member of the Support Specialist team, you will strive to achieve and exceed Support objectives, identify areas of opportunity to positively influence consumer experiences, identify sampling opportunities for consumers, and support our consumers through service offerings. In this role, you will be interacting with consumers in conversations that will help improve their quality of life, through both inbound and outbound calls. You will provide solutions that will have a positive impact and will support best in class portfolio of products and lines of services. You will also be responsible for providing innovative ideas and sharing consumer insights with peers, managers, and the consumer marketing team.

Responsibilities

  • Foster interest in products through dialogue with patients. Effectively identify customer needs and present information based on needs identified
  • Meet and exceed monthly efficiency targets/goals
  • Provide positive customer experience, life improving advice and solutions using a structured approach
  • Acquire and demonstrate high level of product knowledge and competitive product/market dynamics
  • Effectively operate computer-based contact/database management program and accurately complete customer profile, relevant post call notes, sample activity, literature fulfilment requests, possible follow up steps, etc.
  • Be active part of team development including receiving coaching and training with colleagues on a regular basis
  • Convey a positive and professional phone image
  • Ensure that all customer interactions are within compliance and follows established guidelines
  • Provide information about Ostomy and Skin Care products
  • Handle inbound and outbound phone calls from consumers regarding product and customer service issues
  • Refer patients to Nurse team to address medical questions
  • Support the Team Supervisor on miscellaneous projects
  • Perform follow up phone calls to consumers after initial contact
  • All other duties as assigned

Qualifications

  • Typing: 35-40 wpm with 40 (adjusted) highly recommended
  • Must be patient, empathetic and possess high degree of maturity
  • Good communication skills with professionals in clinics and hospitals
  • Sales experience preferred
  • Ability to reason, problem solve, and think outside the box
  • Multi-task a variety of issues
  • Ability and willingness to precisely follow instructions and guidelines provided
  • Good organization skills and can prioritize tasks
  • Proficient in Microsoft Office programs
  • Good attention to detail
  • Reliable/dependable
  • Flexible and adaptable to changes in environment and industry
  • Team Player; work well with others
  • Exceptional customer service skills

 

 

Company Description
With thirty-one years of Recruiting, Staffing and HR Consulting experience providing nationwide service to many of the largest organizations in the country, Spectrum has achieved a level of experience and expertise that benefits our clients, candidates and contractors. Through an in depth analysis of our client’s organization, we develop an understanding of the skills and experience required for the successful candidate or contractor.

EXPERTISE:
Our Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.

STAFFING OPTIONS:
Spectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer).

CANDIDATE COMMITMENT:
Spectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations.

OPEN POSITIONS:
To apply online for our career opportunities go to our job board. http://jobs.spectrumstaffingusa.com/

SPECIALTIES:
Areas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.

OUR BLOG:
For pertinent articles related to career advancement and HR issues see our blog:
http://spectrumstaffingusa.com/blog/

Spectrum Staffing Services

With thirty-one years of Recruiting, Staffing and HR Consulting experience providing nationwide service to many of the largest organizations in the country, Spectrum has achieved a level of experience and expertise that benefits our clients, candidates and contractors. Through an in depth analysis of our client’s organization, we develop an understanding of the skills and experience required for the successful candidate or contractor. EXPERTISE: Our Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement. STAFFING OPTIONS: Spectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer). CANDIDATE COMMITMENT: Spectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations. OPEN POSITIONS: To apply online for our career opportunities go to our job board. http://jobs.spectrumstaffingusa.com/ SPECIALTIES: Areas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement. OUR BLOG: For pertinent articles related to career advancement and HR issues see our blog: http://spectrumstaffingusa.com/blog/

Address

Somerville, NJ
USA

Industry

Business

Website

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