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Customer Service Representative

Spectrum Staffing Services
East Brunswick, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service Representative

SUMMARY

Process and manage orders, prepare correspondence, fulfill customer needs via high volume of inbound customer calls, emails, and faxes.

 

RESPONSIBILITIES

·       Answering high volume of calls, order taking for existing and new customers.

·       Determine taxable and non-taxable status.

·       Order verification, changing existing orders, cancelling orders.

·       Process orders taken by email and fax, backorders, backorder reports, must ship, pending, will call orders, non-cancellable, special orders.

·       Determine technical specifications, shipping, freight terms, order handling for controlled substances, drug items, split orders, research product, pricing.

·       Work in tandem with Customer Service Representatives and Outside/Inside sales force to provide superior customer service.

 

QUALIFICATIONS

·       Bachelor's degree (B. A.) from four-year College, or university; or three years minimum related customer service experience and/or training; or equivalent combination of education and experience.

·       Customer service phone experience required.

·       Proficient with Microsoft Office package.

·       Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

·       Ability to write reports, business correspondence, and procedure manuals.

·       Must possess exceptional verbal and written communication skills.

·       Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

·       Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

·       Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

·       Must possess excellent troubleshooting skills and the ability to multi-task.

 

BENEFITS INCLUDE

·       Family-owned organization spanning 5 decades

·       Industry leader with a very ambitious growth plan

·       Medical, dental, vision, FSA, HSA, voluntary coverage, wellness plan

·       401k

Company Description
With thirty-one years of Recruiting, Staffing and HR Consulting experience providing nationwide service to many of the largest organizations in the country, Spectrum has achieved a level of experience and expertise that benefits our clients, candidates and contractors. Through an in depth analysis of our client’s organization, we develop an understanding of the skills and experience required for the successful candidate or contractor.

EXPERTISE:
Our Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.

STAFFING OPTIONS:
Spectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer).

CANDIDATE COMMITMENT:
Spectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations.

OPEN POSITIONS:
To apply online for our career opportunities go to our job board. http://jobs.spectrumstaffingusa.com/

SPECIALTIES:
Areas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.

OUR BLOG:
For pertinent articles related to career advancement and HR issues see our blog:
http://spectrumstaffingusa.com/blog/

Spectrum Staffing Services

With thirty-one years of Recruiting, Staffing and HR Consulting experience providing nationwide service to many of the largest organizations in the country, Spectrum has achieved a level of experience and expertise that benefits our clients, candidates and contractors. Through an in depth analysis of our client’s organization, we develop an understanding of the skills and experience required for the successful candidate or contractor. EXPERTISE: Our Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement. STAFFING OPTIONS: Spectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer). CANDIDATE COMMITMENT: Spectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations. OPEN POSITIONS: To apply online for our career opportunities go to our job board. http://jobs.spectrumstaffingusa.com/ SPECIALTIES: Areas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement. OUR BLOG: For pertinent articles related to career advancement and HR issues see our blog: http://spectrumstaffingusa.com/blog/

Address

East Brunswick, NJ
USA

Industry

Business

Website

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