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Customer Service Representative / Dispatcher

Spectrum Air Conditioning & Refrigeration, Inc.
North Fort Myers, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Spectrum Air Conditioning & Refrigeration, Inc.inFt. Myers, FLis looking to hire afull-time Customer Service Representative / Dispatcher. Are you great on the phone? Do you enjoy providing exceptional customer service in a fast-paced office environment? Are you interested in starting a career with a stable and respected company? If so, keep reading!

This position worksMonday through Friday from 7:30 am to 5:00 pmwith a generous on-call rotation to maximize work/life balance, and earns acompetitive wage, depending on experience. We also offer some of thebest benefitsaround includingpaid health insurance up to 80%, disability, dental, paid holidays, paid vacation, stable work schedule, paid training, advancement opportunities, a great casual office environment, and more.If this sounds like the right opportunity for you,apply today!

ABOUT SPECTRUM AIR CONDITIONING & REFRIGERATION, INC.

We are a family-owned and operated company that takes pride in being a Trane Comfort Specialist that is committed to being the best in commercial and residential installation, service, customer satisfaction, and employee training. We serve all of Collier, Lee, and Charlotte Counties. Our NATE certified and best-in-the-field team members are up-to-date on the latest technology so that every customer receives a system designed to maximize efficiency, reliability, and comfort. Our customers rely on us for a wide array of services including maintenance agreements, repair, high-efficiency replacements, duct cleaning, dryer vent cleaning, commercial refrigeration, and ice machine installation and repair. We truly want our customers to "Breathe the Difference!"

In order for our clients to "Breathe the Difference," we need employees who want to MAKE a difference. That's why we provideextensive, on-going training, industry-competitive pay, stellar benefits, and a company environment you'll never want to leave!

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER

As a Customer Service Representative / Dispatcher, you arrive each day ready to work hard to ensure our client's needs are being met. You provide maximum scheduling efficiency without compromising customer care. Most of your day is spent in an office environment on the phone or computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians.

You schedule dispatch calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track. To keep our office running smoothly you perform a variety of tasks including ordering parts and filing warranties.

Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs according to plan.

CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER QUALIFICATIONS

  • High school diploma
  • 3 years experience as a CSR or dispatcher with a service company (preferably with air conditioning)
  • Phone skills
  • Computer skills including Microsoft office

Some college and experience with Google Docs, Sheets, and cloud-based service software is preferred, but not required.Do you have excellent customer service skills? Are you organized and able to prioritize tasks effectively? Do you have good communication skills, both verbally and written? Are you attentive to detail? If so, you may be perfect for this customer service/dispatch position!

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this customer service/dispatch position, fill out our initial3-minute, mobile-friendly applicationtoday!

Location: 33917

Spectrum Air Conditioning & Refrigeration, Inc.

Address

North Fort Myers, FL
USA

Industry

Business

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