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Catering Assistant

Specialtys Cafe Bakery Chicago, IL
  • Posted: November 26, 2019
  • Full-Time

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

At Specialty's, Catering Assistants are part of something special. They connect with our amazing online customers by taking pride in working behind the scenes of packaging and delivering customer orders to ensure timely and accurate deliveries. We strive to be the best in providing quality service and products to our customers by delivering great food, warmth, happiness, smiles, and exceptional customer service one order at a time.  

 

Essential Functions:  

Customer Service:  

  • Engage with customers by providing quality service and products by packaging and delivering their food efficiently and on time.  

  • Carry a friendly, energetic, personable demeanor and passion for exceptional service, with a customer-first mentality.  

  • Demonstrate customers come first by serving them with a sense of urgency.   

  • Take pride in every aspect of your work and perform it with energy and enthusiasm.  

 

Operational Excellence:  

  • Keep a professional overall presentation, by modeling friendly, respectful and business-appropriate communication with coworkers and customers. 
  • Maintain a clean and well-groomed personal appearance in accordance with Specialty's Personal Appearance and Attire Standards Policy.  
  • Wear Specialty's approved hair restraints, gloves and aprons to protect food safety. 
  • Ensure proper hand-washing and hygiene to protect food safety.  
  • Follow all regulations, policies, and procedures regarding food handling, personal hygiene, safety, and proper sanitation.  

  • Demonstrate customers come first by serving them with sense of urgency.   

  • Maintain a meticulously clean and tidy environment through regular cleaning, stocking, and organizing.  

  • Have a thorough knowledge and understanding of Specialty's & Peets Menu/Prices. 

  • Distribute order tickets to proper locations in the kitchen for efficient and timely production.  

  • Use Specialty's Net to check print orders and look up customer's information.  

  • Assist in arrangement of vehicle and walking delivery orders.  

  • Package all online orders adhering to Specialty's Catering Platters and Packaging Guidelines.  

  • Identify all products and uphold Specialty's quality standards.  

  • Ensure our great food is delivered timely and accurately.  

  • Prepare and gather catering items next day orders.  

  • Provide appropriate communication to ensure satisfaction of our customers.  

  • Communicate and check in with Catering Manager throughout the day to ensure all tasks are completed properly and on time.  

  • Report all accidents and injuries in a timely manner to management team. 

  • Perform required physical tasks during the work shift.  

  • Perform additional projects/duties as assigned by management.

Skills/Requirements:  

  • Food Service or Retail experience preferred, not required. 

  • Maintain regular and consistent attendance and punctuality with or without reasonable accommodation. 

  • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays. 

  • Meet store operating policies and standards, including providing quality beverages, food products, cash handling, store safety and security, with or without reasonable accommodation. 

  • Provide quality service, taking pride in working behind the scenes to prepare quality products for our customers.  

  • Ability to work quickly, embrace and learn new information, multi-task and incorporate feedback into personal performance. 

  • Take pride in every aspect of your work and perform it with energy and enthusiasm.  

  • Available to perform many different tasks within the store during each shift. 

  • Must be at least 18 years of age.  

  • Authorized to work in the United States (Specialty's participates in E-Verify).  

  • Food Handler Certificate/Card (Must have 2 weeks of hire).  

Physical Requirements:  

  • Ability to smile, kneel, reach, bend, stoop, push and/or pull, and lift 35 pounds.  

  • Ability to work in a standing position for long periods of time (up to 8 hours). 

 

Job Environment:  

  • Fast-Paced, High-Intensity Work Environment.  

  • Operates in a kitchen environment, housed with equipment such as an oven, br

Specialtys Cafe Bakery

Address

Chicago, IL
USA

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