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Call Center Representative

Specialty Eye Institute
Paw Paw, MI
  • Expired: April 23, 2022. Applications are no longer accepted.

Responsible for answering patient calls in a call center setting. Always give an exceptional 5 star patient service experience, going above and beyond to listen, sympathize, be positive, educate and confidently propose solutions Answers patients calls, prioritizes calls, determines type of response following prescribed protocols Relay information to and from clinic sites to all individuals, doctors, or groups requiring notification. Accurate computer input of patient demographics Take needed actions to ensure zero errors for all data collection and entry Maintain a professional and courteous manner while protecting confidential patient information Experience: Previous telephone operator experience preferred or experiences dealing with a high volume of telephone calls. Benefits We offer and help pay for Medical, Dental, and Short-Term Disability Insurances. We have an awesome Employee and Family Member Benefits! We offer 401(k) with Company Match.

We provide Paid Time Off and Vacation Paid We are paid bi-weekly. We have fun company events! We promote a dynamic culture that emphasizes trust, honesty, respect, and integrity, with a commitment to nurture and maximize the talent of each and every employee.

Additional Information In accordance with HIPAA, this position must maintain the confidentiality of the customer in all circumstances as well as company confidentiality. Ensures the confidentiality of data collected and stored is maintained. This description is intended to provide basic guidelines for meeting job requirements.

Responsibilities, knowledge, skills abilities, and working conditions may change as needs evolve. The Practice provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. The Practice complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities

Specialty Eye Institute


Paw Paw, MI



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