Skip to Main Content

Intake Agent

Specialists On Call/SOC Telemed
Reston, VA
  • Posted: over a month ago
  • Full-Time
Job Description


Intake agents play a critical role in ensuring that our mission is successful. You will work at our headquarters in Reston, VA in a fast-paced environment that can best be described as a 24/7 virtual hospital. Agents handle inbound calls, managing requests from client hospitals, providing information and transferring calls when appropriate.

Essential Functions

  • Courteously answer all incoming calls and accurately document patient information.
  • Effectively communicate with hospital clinical staff and SOC physicians to ensure timely and efficient patient care.
  • Demonstrate service excellence in meeting and exceeding all metrics outline on performance index scorecard.
  • Maintains a favorable, collaborative and professional working relationship with all departments to ensure efficient working environment to achieve companys mission.
  • Comply with all compliance and HIPAA requirements.
  • Other tasks as needed
  • Required Education and Experience



    • High School Diploma, GED or Equivalent Certification, or Military Experience
    • Experience:
    • At least one year of experience working in a call center environment or healthcare or IT
    • Preferred Education and Experience


    • Bachelors Degree


    • 3 years of related work experience including at least one year of experience working a call center environment.
    • 2 years of experience in working in healthcare or call center environment.
    • Have previous healthcare call center experience or have worked in a healthcare organization, doctor's office, urgent care center or hospital setting.
    • Additional Eligibility Qualifications
    • Are enthusiastic about being on the forefront of healthcare and impacting patient lives positively.
    • Have excellent phone/customer service skills along with high attention to detail.

    Working Conditions

    • This position is located at our headquarters-- you will work on-site in our Reston, VA Consult Coordination Center.
    • This is a full-time position; 40 hours weeks;
    • The consult coordination center operates 24/7 and does require weekends and holidays.

    Physical Requirements

    • Frequent speaking and listening using a headset
    • Sitting for an extended period of time
    • Extended periods of time looking at computer monitor
    • Repetitive use of hands/fingers across keyboard

    SOC Telemed participates in E-Verify

Specialists On Call/SOC Telemed


Reston, VA
View all jobs at Specialists On Call/SOC Telemed

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.