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Consult Agent

Specialists On Call/SOC Telemed
Reston, VA
  • Posted: over a month ago
  • Full-Time
Job Description

The CCC Agent is a specialized position performing multichannel emergency and routine consultation assignment for multiple service lines. The companys Consult Coordination Center (CCC) is a virtual hospital, with both clinical and operational support teams dedicated to accelerating patient care. The CCC Agent is responsible for receiving and prioritizing emergency and routine consultations from clinical facilities. Work is performed under general supervision by Shift Supervisor and CCC Core Program Manager

Essential Functions

Proficient in all CCC Coordinator duties

Effectively and efficiently manage incoming consultations through CCC consultation lifecycle workflows processes

Effectively and efficiently manage the patient rounding workflow daily

Interacts with clinical and operational teams to prioritize and assign requesting emergency/ nonemergency consultations for multiple services lines

Uses established and approved protocols, workflows, and the computeraided dispatch system to evaluate the situation and take the appropriate actions. Test readiness of computer, cameras, and other related communications equipment

Monitors and maintains queues to quickly prioritize and assign consultations to meet or exceed SLAs

Demonstrate service excellence in meeting and exceeding all metrics outlined on performance index scorecard

Exhibit a high degree of professionalism at all times when interacting with the healthcare facilities, Physicians, coworkers and supervisors

May be required to be oncall, remain on duty after shiftend and respond to emergency situations at any time

Performs all duties and responsibilities in a timely and effective manner in accordance with established company polices to achieve the overall objective of the CCC and this position

Maintains a favorable, collaborative and professional working relationship with all departments to ensure efficient working environment to achieve companys mission

Keeps immediate supervisor promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary

Maintains a positive team spirit and fosters a positive organizational culture that aligns with the SOC values

Performs other duties and responsibilities as required or requested


Required Education and Experience


High School Diploma, GED or Equivalent Certification, or Military Experience


Requires at least one (1) year in Public Safety dispatching or Emergency call center experience. Other public/health safety experience (fire suppression/emergency medical) will be considered.

Preferred Education and Experience


Bachelors Degree


Call Center experience

Medical or clinical experience (EMT, nursing, etc.)

Emergency management or preparedness experience

Additional Eligibility Qualifications

Are enthusiastic about being on the forefront of healthcare and impacting patient lives positively.

Have excellent phone/customer service skills along with your ability to multitask with high attention to detail.


Benefits Include:

  • Health Insurance (Medical, Dental, Vision)
  • Health Savings Account
  • Flexible Spending (Medical and Dependent Care)
  • Employer Paid Short and Long Term Disability
  • Employer Paid 1x Life and AD&D (Supplemental available)
  • 401(k) & Roth 401(k)
  • PTO/Paid Holidays
  • Pregnancy and Parental Leave
  • Military Leave Pay

Specialists On Call/SOC Telemed


Reston, VA
View all jobs at Specialists On Call/SOC Telemed

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