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Housing Department Manager

Special Service for Groups, Inc- HOPICS
Los Angeles, CA
  • Posted: over a month ago
  • Full-Time
Job Description


Job Announcement

Title: Housing Department Manager Division: HOPICS

FLSA: Exempt Supervisor Assoc. Director for Property Mgmt. & Development

Pay Range or Rate: TBD Revised: 06/01/2022


Under the direction of the Associate Director for Property Management and Development, the Housing Department Manager will provide broad oversight of the Housing Department and provide direct supervision to the following: Housing Specialists (5), Customer Service Representative (1) and Financial Assistance Coordinator (1). S/he will also supervise all landlord engagement efforts and ensure landlord relationships are maintained and improved.

Essential Functions

  • Facilitate monthly staff meetings
  • Create systems and procedures for the on-going review of files to ensure contract compliance
  • Ensure completeness of financial assistance request packets
  • Review data and verify data in HMIS
  • Monitor and ensure all financial services and case notes are entered into HMIS within a 24-hour period for all direct reports
  • Analyze data and provide reports on a weekly, monthly, quarterly and annual basis
  • Submit weekly reports to Associate Director by close of business on Fridays
  • Provide coaching and develop direct reports
  • Review and Approve leave requests and timecards
  • Complete performance evaluations and address any performance issues as needed
  • Work collaboratively with Housing Stabilization staff to ensure permanent housing placement goals meet performance targets
  • Maintain an up-to-date landlord contact sheet with method of delivery, email, phone number and addresses
  • Track and monitor all active cases that are receiving financial assistance
  • Develop team based on strengths and ensure support is provided where needed
  • Ensure timeliness of financial assistance packet submissions (within one week of inspection)
  • Attend monthly Manager’s meeting on a regular basis
  • Work collaboratively with SSG’s fiscal department
  • Monthly reconciliation of payments issued
  • Ensure the delivery of payments (mail, drop-off/pick up) are being completed
  • Schedule and attend quarterly landlord meetings
  • Collect weekly productivity reports, weekly staff reports and phone logs on a regular basis
  • Responsible for recruiting and hiring staff
  • Must utilize processor, create spreadsheets and database applications and conduct internet research as necessary
  • Coordination with the SPA 6 CES providers
  • Verify and ensure timeliness of landlord payments
  • Respond in timely manner to landlords, subcontractors, and program staff regarding status of payment
  • Send monthly report to staff regarding checks received and issued
  • Coordinate the Financial Assistance Request review conference to timely preparation of the financial assistance on a monthly basis
  • Prepare the financial assistance request report on a monthly basis and send to Associate Director
  • Provide technical assistance to subcontracting agencies
  • Coordinate with subcontractor to ensure same support is provided to subcontractor staff
  • Assist with preparation project reports in accordance with funding requirements
  • Attend in all mandatory program and division meetings and trainings, as assigned by his/her supervisor and division director
  • Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS Core Values
  • Represent the Agency in a professional manner at meetings and community events
  • Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes
  • Regular attendance required.
  • Other duties as needed.

Secondary Functions

Perform other duties as assigned by the Associate Director for Property Management and Development.

Overtime, holiday, weekend work may be required.

Minimum Qualifications - Knowledge, Skills and Abilities Required

Bachelor’s Degree from an accredited college or university, or at least three years of housing and homeless services experience/knowledge and three (3) years of management experience. Basic knowledge of Microsoft Word, Excel, and Internet. If in recovery, a minimum of three (3) years of being drug and alcohol free is required. Knowledge of basic filling structure, ability to organize and manage multiple priorities. Ability to do concise documentation and effectively communicate in written and verbal form. Experience working with homeless families and the ability to work with clients from diverse culture, ethnic and socio-economic backgrounds. Neat and professional appearance. Attention to detail and punctuality are required; Ability to communicate effectively, both written and orally required. Valid Driver’s License and auto insurance required. Reliable transportation is required. TB test, CPR and First Aid certification required. (Note: Results may not be more than (3) months prior to or (7) days after date of hire and renewed annual thereafter.)

Pre-employment Covid19 test (Negative) 96 hours prior to starts date.

Mandatory Covid19 Vaccination Requirement

  • COVID-19 Vaccination Required: All staff are required to be fully COVID-19 vaccinated and to submit vaccination record to the HR Department during new hire orientation.
  • Fully COVID-19 vaccinated (2 weeks from last vaccination dose to be considered fully vaccinated)
  • Maintain and uphold the Agency mission statement, values, policies, procedures, and principle

Supervisory Responsibilities

This position requires supervision of all project related staff and oversight of partner agencies. Housing Department Manager will supervise the following: Housing Specialists, Customer Service Representative for Housing Department and the Financial Assistance Coordinator.

Environmental Conditions (Working Conditions)

This position in responsible to work in “client friendly” environments and may be required to visit other shelters and partner agencies. There is some responsibility to work in noisy environments where children and unstable adults are few to talk loud and expressive.

Physical Requirements

The Housing Department Manager staff typically spends time sitting, standing, walking, carrying (max .25lbs), listening, speaking, and typing.

Mental Requirements

This position will require the individual be able to handle any/all of the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: to be able to process information, think and conceptualize.

Special Service for Groups is an Equal Opportunity/Affirmative Action Employer

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Special Service for Groups, Inc- HOPICS


Los Angeles, CA
90003 USA


Real Estate

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