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Clerical Support /Receptionist - Part-Time

Special Service for Groups, Inc- HOPICS
Los Angeles, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


Job Announcement

Title: Clerical Support /Receptionist Division: HOPICS (Broadway)

FLSA: Non-Exempt, Part-Time Supervisor: Associate Director Operations

Pay Range or Rate: DOE Revised: 1/02/19


Under the supervision an Associate Director, this person will assist in the delivery of direct services to clients be performing a wide variety of service coordination and do other related work as required.

Essential Functions

  • Greet and receive clients at front desk
  • Answer high volume amount of phone calls and connect callers to appropriate staff
  • Route clients to the appropriate staff
  • Communicate and coordinate instructions to clients who walk in at front desk
  • Schedule client appointments and provide information to clients
  • Provide clerical support to staff and program manager
  • Prepare client files, copy and fax, retrieve and respond to voice messages
  • Communicate urgent client needs to Supervisor
  • Communicate and coordinate with direct service staff to facilitate information, linkages and referrals to clients as needed or directed
  • Ability to multi-task and daily problem solving
  • Provide quality customer service
  • Coordinate and help set-up for Provider and staff meetings
  • Handle and resolve assessors, client and court discrepancies
  • Maintain contact lists and produce mass mailings
  • Assist with clerical functions of preparing responses to request for proposals
  • Coordinate with communicate partners and serve as a liaison
  • Represent the Division in a variety of community settings including funder, provider and community meetings, and major events

Secondary Functions

  • Perform other duties as assigned by the Program Manager.
  • Maintain files/records on client services in compliance with HIPAA and other funding requirements for auditing purposes.
  • Timely completion of required case notes and other documentation.
  • Attend mandatory Agency meetings and trainings.

Minimum Qualifications - Knowledge, Skills and Abilities Required

  • Minimum of two years job related experience
  • Ability to think and work effectively under stress and in emergencies
  • Ability to understand and carry out oral and written directions
  • Friendly voice and clear enunciation
  • Ability to do simple clerical work with speed and accuracy
  • High School Diploma or Equivalent.
  • Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
  • Verification of Employment Eligibility and Background Clearance.
  • TB test required (Not more than (3) month prior to or (7) days after Date of Hire, and renewed annually thereafter),
  • CPR and First Aid Certification required within 30 days of employment with company.
  • COVID-19 Vaccination Required: All new staff are required to be fully COVID-19 vaccinated and to submit vaccination record to the HR Department during new hire orientation.

Non-Essential Qualifications (optional)-Knowledge, Skills and Abilities

  • Advising Co-Workers and Interns on proper training, documentation completion on a daily basis,
  • Provide quality customer service
  • Coordinate monthly SPA 6 providers meeting
  • Participate in Division Administration Team
  • Handle and resolve assessors, clients, programs, and court discrepancies

Special Service for Groups is an Equal Opportunity/Affirmative Action

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Special Service for Groups, Inc- HOPICS


Los Angeles, CA
90037 USA



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