Skip to Main Content
← Back to Jobs

IT Specialist

Special Counsel San Francisco, CA
  • Posted: 6 days ago
  • Other


With direction from IT Director, the Sr. Information Technology Specialist provides first and second level support; and implements protocols, procedures, response and resolution timelines for Help Desk personnel to follow regarding support, software, and hardware for LCHB end-users.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.

  • Serves as second level escalation for the Help Desk
  • Provide training and information to Information Technology Specialists in order to meet or exceed the level of responsiveness required by the Firm
  • Monitor Help Desk activity to ensure issues are being resolved or escalated in a timely and proper fashion
  • Assist with creation and maintenance of both internal team and end-user documentation
  • Provide training for new employees as well as designated training for existing attorneys and staff. Monitor and update curriculum as appropriate
  • As required and directed, work with senior staff and consultants to successfully test and deploy software or updates
  • Maintain specified updates to Firm’s Intranet and assist other departments as needed with making changes to their sections of the Intranet
  • Fulfill the duties and responsibilities of the Information Technology Specialist:
  • Utilize firm’s Help Desk ticketing software to maintain and track user issues from inception through problem resolution per guidelines, adhering to response and resolution timelines.
  • Provide primary response and support for user informational, technical, and troubleshooting issues; to include, but not limited to:
  • Physical and virtual desktops
  • Application support for physical and virtual desktop environments
  • Local and remote hardware and software connectivity to Firm resources
  • Mobile device connectivity to Firm resources
  • Preparing and assisting with document/data transfer via hard/flash drive, burning CDs/DVDs, FTP, or cloud-based media.
  • Preparing and initiating teleconference, videoconference, or presentation sessions
  • Guest WiFi or printer connectivity
  • Approved non-standard desktop software installation
  • Deployment of client-side desktop images and software
  • Administration, maintenance, and inventory control of end user related items such as loaner equipment, desktops, monitors, printers, mobile devices, and other peripherals
  • Coordinate timely repair of computer hardware with outside vendors, including tracking repair call logs, monitoring inventory levels, verifying bills/invoices, etc.
  • Provide support as directed for any outage or implementation, including working non-business hours as necessary
  • Assistance with any other IT related task as required by the firm


  • Responds to requests in a professional manner
  • Identifies and responds to issues/problems in a timely manner, and seeks feedback/follow-up as appropriate
  • Builds effective working relationships as appropriate

  • Demonstrates knowledge of the firm’s culture, practices, business and structure
  • Demonstrates knowledge and adherence to firm policies, procedures and processes
  • Understands the role of the IT department within the firm

  • Takes initiative beyond routine responsibility
  • Seeks out and accepts new responsibilities
  • Seeks development opportunities to enhance skills

  • Owns mistakes and takes corrective action
  • Meets work deadlines as assigned
  • Meets Firm standards for attendance and punctuality

  • Works well independently and in a team environment
  • Demonstrates dedication to producing quality work product
  • Pays attention to detail when completing work assignments
  • Organizes and prioritizes workload appropriately
  • Utilizes resources appropriately to complete work in the most efficient manner
  • Cooperates and demonstrates flexibility when facing change

  • Interacts effectively and courteously, in person, by telephone, and in writing with attorneys, supervisors, co-workers and other business professionals
  • Proactively communicates the status of work
  • Understands the need to ask questions and seek guidance
  • Expresses thoughts clearly, accurately, and concisely, both verbally and in writing

  • Builds effective relationships with coworkers
  • Participates and contributes fully as a team member

  • Utilizes available technology to carry out job responsibilities
  • Determines most appropriate technology to accomplish a given task
  • Seeks ways to utilize technology to improve efficiency
  • Maintains current knowledge on the hardware and software supported, including the creation and/or update of related workflow procedures

    To perform this job successfully, the ideal candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • 5+ years of experience in providing direct support for a Windows based environment in a Help Desk or higher position
  • 3+ years of recent experience in a law firm
  • Demonstrated understanding of general networking and computer hardware
  • Demonstrated proficiency in supporting Windows and Mac OS, Citrix, Microsoft Office Suite, iManage, MacPac, and Acrobat
  • Direct support of HP desktops, Lenovo and Apple laptops, HP and Lexmark peripherals, including Equitrac cost recovery
  • Direct support of Avaya desk and conference phones
  • Direct support of Polycom and Scopia audio and videoconferencing

  • Must be able to repetitively lift a minimum of 20 pounds
  • Must be able to repetitively access difficult to reach areas, such as the areas underneath and behind office furniture, to maintain, deploy, and retrieve equipment and/or cables
  • Must be able to repetitively bend legs to store or retrieve equipment in lower shelves or drawers
  • Must be able to repetitively reach to a maximum of 15 inches to store or retrieve equipment in upper shelves or drawers
  • May need to walk or stand up to 6 hours a day
  • Can operate/type on personal computer for prolonged periods while sitting
  • Can operate standard office equipment such as photocopiers, fax machines, scanners, personal computer, and telephone.

    The IT Department is operational 24x7x365. The regular shift hours are from 8:00 am to 4:00 pm, Monday through Friday. Candidates must be willing to handle frequent overtime during busy periods. Candidate must accept mandatory participation in off- The Company will consider for employment qualified applicants with arrest and conviction records.

    Special Counsel


    San Francisco, CA

    What email should the hiring manager reach you at?

    By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

    What email should we contact you at once we get salary info from the hiring manager?

    By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

    Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

    By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.