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Service & Hospitality Manager

Sparrow
Los Angeles, CA
  • Posted: 2 days ago
  • Full-Time
Job Description

Hotel Figueroa’s reputation as a magnet for progressive thinkers first put it on the map nearly a century ago—and now, Chef AJ McCloud & Chef Joana Cruz' culinary artistry keeps visitors and locals coming back in droves. Our restaurants provide an intimate retreat from the bustle of Downtown Los Angeles. Our chefs use the best locally sourced ingredients to create uniquely flavorful, ingredient-forward menus making Hotel Figueroa a sought-after destination for serious foodies. The atmosphere lends homage to the coastal lifestyle where art meets fashion amidst a serene backdrop. Our farm-to-glass cocktails enhance the dining experience and are conversation-starters themselves. Food and beverage will be accompanied by ongoing programming including eclectic poolside vibes with live musicians and performance art in an electric scene that keeps L.A.'s best and brightest buzzing into the wee hours.Sparrow is a modern coastal Italian restaurant located at Hotel Figueroa, the award-winning preserved treasure in Downtown Los Angeles. Sparrow features an expansive menu by Chef AJ McCloud and Chef Jan Claudio consisting of comforting Italian and Mediterranean classics with creative twists, offering a selection of pasta, pizzas, and other wood-fired creations that exude bold flavors and high-quality, sustainable, and organic ingredients. Its cuisines are complemented by adventurous mixology that uses fresh, seasonal ingredients, and the finest spirits to craft dynamic cocktails all rooted in the flavors of Italy. Offering a resort-like respite, Sparrow’s signature design transports guests to the enchanting southern European coast. The restaurant features a cathedral-like entryway, velvet draped arches, modern light fixtures, and the use of marble, tile insets, and wood, all contributing to the romantic Coastal Italian and Mediterranean aesthetic.


Join a high-energy team that delivers a feast for the senses on a nightly basis. We strive for excellence with an elevated sense of hospitality. We care for our team and our community.

We pride ourselves on our fast-paced culture and exceptional guest experiences. We're looking for high energy team players with a guest-first attitude who are eager to learn and pride themselves on providing exceptional guest experiences.

Mission 

The Guest Relations Manager reports to the General Manager and is responsible for managing, training and development of  the host stand and the smooth flow and operation of special event VIP bookings of a single restaurant. Work with the General Manager and Executive Chef in planning special events and special VIPs as well as a plan to grow the business, drive sales and manage costs.

Lead Host Operations 

  • Staff and Manage Host Operations
  • Provide weekly One-on-One meetings for each member of the team
  • Provide ongoing coaching and Training for all members of team
  • Lead pre shift meetings
  • Understand Labor and scheduling 

Private Events

  • Overseeing inquiries for partial & full-venue buyouts. 
  • Having a full understanding of costs associated with buyouts for each night of the week in order to secure the necessary net revenue. 
  • Also understanding the negotiation parameters in order to secure a sale without jeopardizing the business. 
  • Being present for each private event to meet the host, potentially mingle with their party, and run point on the entire event to ensure it is seamless. 
  • Reaching out to local businesses such as hospitals, financial institutions, fitness clubs, etc, and meeting any of their administrative staff who organize private events and establishing a POC. 
  • Setting quarterly/annual sales goals.

Large-Party Reservations / BEOs 

  • Overseeing all large party reservation inquiries.
  • Must respond to all inquiries in a timely manner. Ideally within 24 hours. 
  • Must have full knowledge of all set menus and F&B minimum costs - being able to correctly offer the appropriate options. 
  • Ensuring all operational managers are aware of upcoming reservations and all the details associated. 

Floor Shift / Venue Presence 

  • Establishing a 3 night a week schedule to spend 3-4 core hours working on the floor at the venue. 
  •  While there are no operational responsibilities attached to this role, operational fluency is required as a contingency to any emergency situation. 
  • The capability to assist in any operational component during any given night - such as making drinks, running food, and operating the POS system.

Qualifications

  • A minimum of 3 years in a supervisory level for hosts.
  • A minimum of 3 years experience in a Full Service Dining Experience
  • Exhibit strong multitasking abilities and managerial ability
  • Posses a diligent work ethic and shows a sense of urgency
  • Maintain a clean and professional appearance
  • Display the ability to forecast and anticipate the needs of our guests and team
  • Strong knowledge in cocktails, spirits and wine is a plus.
  • Available to work nights, weekends and holidays.
  • Must be able to stand for the duration of shifts and lift up to 35 lbs

We offer opportunities for growth and development. We pride ourselves on our fast-paced culture that is supported by leaders who propel you to your full potential.

Sparrow

Address

Los Angeles, CA
USA

Industry

Food

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