Customer Service Representative

Sparrow Company, an executive search and staffing firm, is looking for a Customer Service Representative for one of our clients in Santa Teresa, NM.  Experience working in the manufacturing industry is a must. 

JOB SUMMARY

A Customer Service Representative delivers quality customer service to internal and external customers. This position acts as a primary liaison between the sales team, customers, and internal departments to ensure the customers' needs are met. This position requires strong math, computer and communication skills, orientation towards managing details, as well as a high level of multi-tasking and organization skills.

 ESSENTIAL FUNCTIONS OF THE POSITION: 

• Receive/enter customer orders & post shipments
• Responsible for communications between the customer, scheduling, production, & shipping
• Maintain customer quote & order files
• Interact with customers by phone, email, and in-person to receive orders, cancellations, or changes for product or to clarify needs/requirements
• Communicate changes, delays, requests, etc. to sales representatives & customers as appropriate 
• Coordinate complaints received from customers concerning billing or product delivered.
• Follow up on complaints by coordinating with Quality Manager.
• Other duties as assigned by Manager

EDUCATION, SKILLS AND EXPERIENCE 

• High school Diploma or GED equivalent required. Equivalent work experience & training will be taken into consideration o College degree preferred
• 3+ year's customer service experience and applicable responsibility, preferred in a manufacturing environment. Will be trained in manufacturing knowledge of corrugated packaging & administrative processes.
• Excellent verbal & written communication skills, along with strong multi-tasking, organization, prioritizing, time-management skills
• Strong working knowledge & experience using Microsoft Office Outlook, Word, & Excel
• Proficient math skills including the ability to calculate figures & amounts such as discounts, adding fractions & reading measurements on a ruler
• Ability to work under pressure in a small fast paced office