Cashier/Crew Member/File Clerk/Data Entry/Receptionist/Front Desk
Sparks Group Fairfax, VA
- Expired: 11 days ago. Applications are no longer accepted.
Title: Customer Support Representative
4 Months Contract
Location: McLean, VA 22102
Summary: Sparks Group has partnered with a tech company who is seeking Customer Service Representatives to assist in providing excellent service and support to their customers. If you are passionate about providing customer service, then this may be the right role for you!
· Provide timely, accurate and efficient service to our customers via email, live chat and virtual platforms
· Verify member identification and follow verification procedures
· Work with other members to troubleshoot verification issues and provide a working solution
· 6 + months in customer service-based role
· Intermediate to advanced computer skills; including proficiency with internet and search engines, operating systems, and browsers; effective manipulation of multiple screens simultaneously
· Demonstrate excellent written, verbal and interpersonal skills
· Projects a competent, enthusiastic and empathetic demeanor with customers
· Strong interpersonal and communication skills; both spoken and written
· Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment
· Flexibility and reliability to work nights, weekends and holidays as needed
· Excellent attention to detail, spelling, and multi-tasking abilities
Initial training to be on-site at the McLean, VA office. Training is 3-4 weeks and takes place during normal business hours (8:30am – 5pm).
· Once training is completed you will move into your regular shift schedule. (Shift Schedules: 7:30am – 4pm, 9:30am – 6pm, 10:30am – 7pm, 12:30pm – 9pm, 3:30pm – 12am, 5:30pm – 2am. 11:30pm – 8am, Monday – Friday, Tuesday – Saturday, Sunday – Thursday, Friday – Tuesday) *Additional schedules may be added as necessary
· No part time positions available
· Not a remote position; all shifts will work onsite
Compensation: $ 20/hr
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