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Marketing Operations Coordinator

Southwestern Family of Companies Nashville, TN
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

he Southwestern Family of Companies is searching for an experienced Marketing Operations Coordinator.


This position will support the business operations and manage the traditional and digital marketing strategy of Southwestern Empowerment.

Our Marketing Operations Coordinator is responsible for initiating, creating, developing, and executing an omni-channel marketing strategy as well as assisting with the daily business operations designed to ignite Southwestern Empowerment in consistently hitting revenue and profitability objectives. We’re looking for a marketing savvy team member, with a passion for implementation, who has a high resilience to a fast-paced environment, and can perform in different roles and complete various tasks depending on the needs of Southwestern Empowerment during times of growth. The right candidate will be able to demonstrate success at attracting, engaging, and converting new website traffic into customers, converting existing customers into repeat clients, and genuinely engaging with our growing fan base.

Key areas of action and responsibility include:

  • Maintaining a world-class digital online presence with websites, social media, and customer experience in order to maximize overall revenue per visitor.

  • Devising organic and paid strategies to drive online traffic to and

  • Developing and managing digital marketing campaigns and promotional calendars surrounding Empowerment personalities, offerings, events, etc.

  • Overseeing the social media strategy for Southwestern Empowerment and its founder, Katy Kvalvik.

  • Utilizing a range of techniques including, but not limited to, email marketing, SEO, paid search, and affiliate marketing.

  • Managing relationships with agencies and digital marketing technology vendors.

  • Developing, evaluating, and overseeing the implementation of A/B testing protocols and procedures for newsletters, opt-in forms, and online promotions.

  • Creating and managing systems within our Customer Relationship Management (CRM) tool, Infusionsoft. Training new employees and contractors on how to use the system.

  • Working with Project Manager to coordinate and execute workshop and event logistics.

  • Contributing to pre and post-event correspondence with workshop and event attendees including, but not limited to, promotional and logistics emails, customer service, referral follow up, etc.

  • Conducting post-project and event reviews and developing lessons-learned documentation.

  • Completing a broad variety of administrative tasks for Southwestern Empowerment including, but not limited to, managing and completing expense reports, composing and preparing email and phone correspondence, arranging detailed travel plans, itineraries, and agendas.


  • 3-5 years’ experience in B2B/B2C digital marketing and advertising

  • Bachelor’s Degree in marketing, communications, or other related field

  • Proven track record of driving revenue from lead channel

  • Keen attention to detail, proofreading, and organization of details.

  • Excellent written communications skills; specifically with promotional copy

  • Ability to use advanced communication skills toward being an active diplomat and problem solver

  • Creative, analytical, and objective thinker

  • Experience managing teams, vendors and/or freelance resources

  • Excellent grasp of social media and website metrics and best practices

  • Current and demonstrable experience with email marketing, SEO, Google platform

  • Strong working knowledge of HTML and CSS

  • Ability to independently learn digital marketing strategies.

  • Understanding of business, sales, and marketing principles as they relate to a fast-growing company culture.

  • Skilled in PowerPoint, Word, Excel, Microsoft Outlook, Keynote, Google Drive and Applications

  • Experience with WordPress and Infusionsoft is preferred

  • Graphic design experience a plus

We are looking for someone who has the following skill sets and qualities:

  • Consistent, positive attitude

  • Excellent time management and productivity skills

  • Strong desire to learn and willingness to take initiative

  • Top-performer who loves the idea of helping people improve their professional and personal lives

  • Organized, detail-oriented, and independent individual who values open and constant communication with their teammates.

  • Self-motivated and able to independently manage multiple details and projects without being overwhelmed

  • Feels empowered to stand confidently as a model of success for others, walk your talk

  • Gets stuff DONE!

  • Sets a goal and then takes action to conquer it

  • Believes in having fun and values helping others succeed

  • Desires to be a part of something larger than themselves to create global impact

At Southwestern Empowerment, part of the Southwestern Family of Companies, we help people achieve their missions in life. Any employment opportunity with Southwestern Empowerment puts you in the position to directly empower individuals, groups, and organizations to elevate performance and impact by giving them the tools, training, and accountability needed to find and develop their deeper purpose, ignite positive change, and achieve lasting results.

Southwestern Family of Companies

Established in Nashville, Tennessee in 1855, Southwestern Family of Companies is one of the largest and oldest private corporations in Tennessee with operations in the United States, the United Kingdom, Estonia, the Czech Republic, Bulgaria and Canada. Southwestern Family of Companies is comprised of 16 companies across industries with the shared goals of building people and helping customers. Current members of the family of companies include Great American Opportunities, the largest school fundraising business worldwide; Southwestern Investments; Southwestern Advantage, the oldest direct sales business in the U.S.; Southwestern Tax Services; Southwestern Real Estate; Southwestern Publishing; Wildtree – one of the fastest-growing party planning businesses in the U.S.; Southwestern Travel; Global Educational Concepts; Southwestern Insurance Group – offering property and casualty insurance; Southwestern Consulting; Thinking Ahead – a specialist professional search firm; and SBR – a sales performance improvement consulting business. For more information on Southwestern Family of Companies, visit


Atrium Way
Nashville, TN

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