Industrial Customer Service Representative, In-Office

Customer Service Representative, In-Office

Move your career forward by working as a Customer Service Representative with Southwestern Controls. You will work with other professionals in our distribution and internet teams. The Customer Service Representative will primarily be responsible for processing orders, estimates, managing open orders and making sure our customers are taken care of. We need dynamic people like you to take our team!

The Opportunity

Our position comes with a competitive salary range of $45,000 to $55,000 depending on your skills and experience.

• Competitive Salary;
• 401(k);
• Health Insurance;
• Paid Time Off;
• Paid Company Holidays; and
• Training.

Working Conditions: Office Environment Onsite, 8808 Sovereign Row, Dallas, Texas.

Established in 1954, Southwestern Controls' diverse market presence provides stability under the toughest economic conditions. As a designer and distributor of technical systems and components Southwestern Controls provides custom solutions in the healthcare, scientific, environmental, oil field, and other growing industries. Our Technical Sales and Customer Service Representative team help customers develop new products or improve existing ones. Our Internet Marketing teams have 2 eCommerce sites, several brochure sites, and advertise on Google and YouTube. Together, we improve the world in ways our people are proud of.

Responsibilities

• Engage with customers via email, phone, text, and chat;
• Quote customers with current pricing and availability;
• Process orders, blanket orders & release schedules in our ERP system;
• Maintain customer, inventory, and pricing databases by entering new and updating existing accounts;
• Analyze customer problems and resolve their needs;
• Expedite customer’s orders;
• Process Account Receivable;
• Assist Territory Managers to meet customers’ needs;
• Cooperate with other team members to meet customers’ needs; and
• Work with management on special projects.

Qualities Desired of the Successful Candidate

• Must have a friendly and warm demeanor;
• Must be willing to learn new things;
• Must be a hard worker;
• 2-3 years of experience in a comparable customer service role or a Bachelor's degree;
• Ability to effectively change attention to handle multiple tasks throughout the day to allow prioritization of tasks and job assignments;
• Effectively communicate in writing, over the phone, in video meetings, by text and internet chat;
• Enthusiasm and ability to work independently with minimal supervision;
• Effective time management and task priority assignment;

We provide the tools, resources, and training that enable you to take on many responsibilities and perform at your highest level.

Working Conditions: Office Environment Onsite, 8808 Sovereign Row, Dallas, Texas.

Travel: Limited for training

Education: 2-3 years work experience in a similar industry or Bachelor's degree.

Job Type: Full-Time

Join our team. Solve problems. Move your career forward.