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Operations Supervisor

Southwest Hospitality Management LLC
Flagstaff, AZ
  • Posted: over a month ago
  • Full-Time
Job Description

Position Summary:

The Operations Supervisor provides leadership and support to all personnel in accordance with hotel standards, policies and procedures; ensuring guest satisfaction.

Duties and Responsibilities:

  • Train all Front Desk Staff to company standards, brand standards and portals, PM system and operations.
  • Motivate team to meet brand goals and SWHM expectations.
  • Responsible for completing all new hire orientation.
  • Schedule staff according to labor standards and forecasted occupancy.
  • Responsible for understanding, training, implementing hotel emergency procedures.
  • Maintain a professional and high quality service oriented environment at all times.
  • Ability to properly communicate to guest regarding issues, disputes, disturbances and special requests and able to independently problem solve.
  • Work with team to forecast and yield manage rates to maximize revenue for the hotel.
  • Maintain requirements associated with Guest Rewards and Loyalty Program.
  • Work in conjunction with Sales to make sure Group Rooms are managed properly.
  • Work closely with the Housekeeping and Maintenance Department to improve guest service and foster cross departmental communication.
  • Respond to feedback on all Social Review sites.
  • Assist in maintaining and up keeping time punches and records in Time & Attendance System.
  • Assist GM / AGM in disciplinary procedures.
  • Assist in conducting staff meetings.
  • Train and monitor Front Office personnel on all participating marketing and sales programs.
  • Accurately manage Accounts Receivables and all other accounting records as required.
  • Remain current in all updates in regards to brand standards, new procedures and required training.
  • Taking initiative and having a positive attitude to help increase work place productivity.
  • Able to work a flexible schedule and cover shifts when needed.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Report to work on time, in professional and clean attire.
  • Monitors Front Office and stationary supplies.
  • Any other task or duty that is required by the hotel, the GM, or SWHM

Physical, Mental and Environmental Demands:

  • Must be able to perform job functions with attention to detail, with efficiency and under time constraints.
  • Must be able to lift, push and pull up to 25 lbs. and carry up to 25 lbs.
  • Must be able to bend, reach, kneel, twist and grip items while working in guest rooms.
  • Be able to work in a standing position for long periods of time (up to 8 hours).
  • Follow directions thoroughly and work with minimal supervision.

Skills, Educational Background, Experience and Basic Expectations:

  • Bachelor's degree / higher education qualification / equivalent in Hotel Management/Business Administration,
  • Minimum 2 years of Front Office/Guest Service experience.
  • High School Diploma or GED required.
  • Excellent Customer Service skills
  • Able to organize, plan ahead and manage workload.
  • Work cohesively with co-workers as part of a team.
  • Ability to work effectively in a fastpaced environment.
  • Excellent communication & presentation Skills
  • Ability to prioritize work.
  • Ability to keep confidences and keep work confidential.
  • Proficient on Microsoft Programs.

Southwest Hospitality Management LLC


Flagstaff, AZ
86004 USA



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