Job Title: Tech Manager
Job Status: Full Time
Direct Report: Hospital Manager
Summary of duties
· The head technician interfaces with Human Resources and medical managing doctor to coordinate technical staff schedules, reviews and personnel issues. Head technician is authorized to adjust schedules to provide coverage for holidays, vacations and prevent overtime.
· The head technician works with staff veterinarians and hospital administrator to review and update nursing standards and actively updates hospital nursing protocols to mirror current medical advancements.
· The head technician ensures that the technical staff provides the highest quality patient care according to the guidelines below in Section B under the guidance of, but not limited to staff veterinarians and hospital administrator.
· The head technician works closely with technical staff to provide training, teaching and mentorship.
· The head technician provides effective and timely support for the staff veterinarians and works closely with clients, patients and other staff members.
· This position provides excellent customer service including greeting and assisting clients who seek medical services, gathering patient information and keeping clients up to date on their pet’s status as needed.
Essential Functions and Responsibilities
• Regularly coordinates and/or presents continuing education material to technical staff members
• Is available to assist and/or run critical care anesthesia for fragile patients
• Produces and maintains certifications of competency for technical staff
• Ensures that each member of the staff provides the following:
• Maintains a clean working environment for the veterinary team
• Takes steps to maintain patient comfort through a clean and comfortable environment
• Treats all animals kindly and ensure that they are clean before discharge
• Anticipates patient discomfort and stress and takes all necessary precautions to ensure patient is as comfortable as possible.
• Immediately alerts staff DVM to a change in patient condition.
• Restrains and team-lifts patients as required
• Performs and assists in patient procedures in the areas of cardiology, oncology, dermatology, surgery, ultrasound, endoscopy, radiology, internal medicine, critical care and emergency medicine.
• Administers high quality patient care through timely monitoring; correctly perform treatments as directed by staff DVM
• Can correctly calculate drug dosages and administer drugs as directed by staff DVM
• Regularly enters patient charges, lab results and client communications in the computer
• Demonstrates proficiency in the use of laboratory equipment including (but not limited to):Procyte, Catalyst, istat, snap reader.
• Demonstrates proficiency in performing laboratory work including (but not limited to) CBC differentials, cross matching, urinalysis and fecal exams. Prepare cytology for DVM
• Demonstrate proficiency in taking radiographs as requested by attending DVM; complies with state and hospital regulations regarding radiology safety
• Updates clients on their pet’s status while hospitalized
• Assists in equipment maintenance and regular quality control procedures as needed. Trouble shoots equipment failure and reports issues to the equipment supervisor, head technician and hospital administrator
• Cleans and sterilizes surgical instruments in a timely fashion. Reports broken or dull instruments to the Equipment & Inventory Specialist
• Assists in answering telephones if needed. Employs professional phone etiquette and takes accurate and complete messages for hospital staff. Advises callers and clients on the cost of examination, financial policies and driving directions.
• Assists DVM in presenting estimate to owners
• Is able to check-in client properly, collect deposit funds and fees and discharge patients efficiently.
• Shares holiday coverage and on-call schedule
• Attends CE classes as requested by state law
• Regularly attends staff meetings and one-on-one meetings with supervisor
C. Supervisory responsibilities
• Supervises veterinary technicians and assistants
• Sets standards of care for patients; evaluates hospital protocols to ensure nursing care is of the highest standard under the guidance of staff veterinarians and hospital administrator
• Develops protocols to address new or updated information to maintain high quality nursing care and environment
• Actively involved in the review process for technical staff
• Has the authority to carry out corrective action for technical staff in conjunction with the Hospital Administrator and partners.
D. Knowledge and skill requirement
• CVT License/certification
• Working knowledge and skill required to nurse critically ill and emergency patients
• Ability to problem solve using common sense and the ability to make decisions in order to follow through on DVM orders
• Knowledge of basic computer functions and charting
• Ability to work in a fast-paced, stressful work environment. Must be able to maintain professionalism and composure at all times.
• Able to effectively communicate with co-workers, supervisors, clients and the public in a professional manner
• Able to handle difficult clients
• Ability to speak, read, and write the English language
E. Education and experience
• Candidate must be a licensed veterinary technician, or eligible to licensed, in the state of Oregon
• Basic computer literate with the ability to learn new veterinary based software applications
F. Working conditions
• Working conditions are normal for a veterinary hospital
• Work involves frequent lifting of patients and inventory up to 40 pounds.
• Equipment operation may require the use of personal protective equipment (PPE) to include but not limited to: eye safety glasses, lead lined gowns and gloves, and nitrile gloves.
At SOVSC, we take our role with our partner veterinarians very seriously. Through the continuing education classes that we offer to veterinarians in the area to case studies we share through our quarterly newsletter, we appreciate the opportunity to create treatment partnerships with area veterinarians.
Southern Oregon Veterinary Specialty Center
Why Work Here?Founded in 2004, the Southern Oregon Veterinary Specialty Center fulfills a need for advanced veterinary care in Southern Oregon and Northern California. We provide specialized care for your pet as prescribed by your primary veterinarian and emergency services when your veterinarian is not available or when urgent care is required. Our team includes board certified specialists and highly trained doctors and staff, who have been chosen for their skill and expertise, as well as their compassion and dedication to veterinary medicine. Our hospital provides the same high quality advanced care and services to your pet as you would find at a specialty veterinary hospital in a larger city or teaching institution. At SOVSC, we take our role with our partner veterinarians very seriously. Through the continuing education classes that we offer to veterinarians in the area to case studies we share through our quarterly newsletter, we appreciate the opportunity to create treatment partnerships with area veterinarians.
Tuition reimbursement, payment for continuing education, growth opportunities
Central Point, OR