Responsibilities and Duties:
- Greet customers in a courteous, friendly, and professional manner using company procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Clarify customer requirements; probe for and confirm understanding of needs.
- Meet customer requirements by providing personalized solutions.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work on the customer file.
- Communicate effectively with individuals/teams in the program to ensure high quality.
- Participate in activities designed to improve customer satisfaction and business performance.
- One on one sales based interaction with customers.
- Critical thinking skills to assess and resolve customer needs quickly and consistently.
- Active listening skills and effective communication strategies.
- How to recognize and defuse difficult customer behavior.
- A thorough understanding of the core processes and best practices used in support and service.
- OUTSTANDING Customer Service priority.
- Teamwork Oriented.
- Meeting or exceeding customer service and new account goals.
- Become familiar with product information understanding features and benefits of your product.
- Commitment to building customer relationships and loyalty through personal interaction and the maintenance of a client file.
- Demonstrate knowledge of products and services and use this knowledge to establish customer loyalty.
ADVANCEMENT AND COMPENSATION ARE BASED ON INDIVIDUAL PERFORMANCE.
Individuals with following experience may apply:
ENTRY LEVEL, B2B, SALES, MARKETING, MANAGER, MANAGEMENT, TRAINING, TEAM, JOB, CAREER, OUTSOURCED, CUSTOMER SERVICE, GRAD, GRADUATE, COLLEGE, CSR, REP, ACCOUNT, OPPORTUNITY, BUSINESS, HUMAN RESOURCES, RECRUITER, RECRUITING, DIRECTOR, TRAINEE, INSURANCE, MILITARY, HEALTHCARE, BANKING, FINANCIAL, BUSINESS SALES REP, B2B SALES, B2B SALES REP, SALES REP, ENTRY, LEVEL, OUTSIDE SALES, ENTRY LEVEL, B2B, SALES, MANAGER, MANAGEMENT, TRAINING, TEAM, JOB, CAREER, OUTSOURCED, CUSTOMER SERVICE, GRAD, GRADUATE, COLLEGE, CSR, REP, ACCOUNT, OPPORTUNITY, BUSINESS, HUMAN RESOURCES, RECRUITER, RECRUITING, DIRECTOR, TRAINEE, BUSINESS SALES REP, B2B SALES, B2B SALES REP, SALES REP, FUN, GROWTH, ADVANCEMENT, UPWARD, TRAINING, TRAINEE, LEADERSHIP, DEVELOPMENT, SKILL, organized, quick learner, ENTRY, LEVEL, OUTSIDE SALES, GROWTH, DEGREE, DEGREES, COMMUNICATIONS, BUSINESS, , SALES, ENTREPRENEUR, ENTREPRENEURSHIP, ENTRY, LEVEL, ADMINISTRATION, BUSINESS, PROFESSIONAL, PHONE, TALK, TALKING, SPEAKING, interpersonal, PUBLIC, MOTIVATIONAL, INSPIRATIONAL, MOTIVATION, INSPIRATION, EDUCATION, EDUCATIONAL, DEVELOPMENT, INDUSTRY, CLIENT, SERVICE, SERVICES, CLIENTS, NEGOTIATOR, CORPORATE, CORPORATION, ASSOCIATE, MASTERS, BACHELORS, CUSTOMER CARE, CUSTOMER SERVICE ASSOCIATE, CUSTOMER RELATIONSHIP MANAGER, CUSTOMER SUPPORT, ACCOUNT EXECUTIVE, ADMINISTRATIVE ASSISTANT, ADMINISTRATION