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Student Account Collections Specialist

Southern California University of Health Sciences Whittier, CA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description: Are You Looking to Make a World of Difference? With over 100 years in healthcare education, Southern California University of Health Sciences (SCU) is evolving both education and healthcare through its vibrant campus culture and integrative philosophy. Our holistic approach to caring permeates everything we do. Consider a career at SCU in Student Accounts and help us in making a world of difference! Learn more about how SCU is Making a World of Difference! The Student Account Collections Specialist is responsible for the Universitys past due accounts receivable and internal recovery efforts for all student accounts. Handles inquiries in reference to past due balances, send follow-up inquiries, negotiate in-house payment plans and act as the liaison with outside collection agencies. The successful candidate will focus on achieving revenue recovery goals while delivering excellent customer service to ensure student satisfaction and retention. * Remote Work Options Available ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. Maintains the workflow and documentation of student accounts in the collection process. Generates and reviews an aging balance report and the collection subsidiary ledger to identify accounts of concern. Sends notices of past due balances to students no longer enrolled. Contact current students with balances after consulting with Senior Student Accounts Specialist. Follows up to resolve delinquent account questions and concerns. Establish payment plans and ensure accounts are current each month. Handle phone calls relating to past due accounts. Recommend and prepare delinquent accounts for assignments to collection agencies and manage student account write-offs. Place and remove appropriate holds on student accounts. Update collection placements for tuition balances between third party agencies. Review collection agency invoices for accuracy. Process manual billing charges/credits and adjustments (i.e., drop/add adjustments) Maintain a detailed procedure guide for the duties of this position University committee assignments as appropriate. Contributes to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the office, and helping others accomplish related job results where needed. Requirements QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: Three to five years related collections experience, preferably in higher education. Commitment towards diversity, equity, and inclusion. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. COMPUTER SKILLS: To perform this job successfully, an individual should have excellent technical skills in Microsoft applications, particularly Word and Excel, with a demonstrated ability to execute tasks such as mail merges and vlookups. Experience with Enterprise Database software system Jenzabar (J1) considered a plus. OTHER SKILL, ABILITIES, AND QUALIFICATIONS: Excellent Communication Skills, Customer Service and Analytical skills. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; an talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. ATTENDANCE: Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable. COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: Intellectual Design - Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Interpersonal Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. External Working Relationships Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations. Organization Business Acumen - Aligns work with strategic goals. Business Necessity The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted and work is accomplished, with minimal or no advance notice to employees. Accordingly the employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance. Safety and Security All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management. Expectations of SCU Employees The SCU Presidents Cabinet has identified a set of values and attributes that are bare minimums for employment, those that are core to who we are as a university, and values to which we aspire. Further identified are qualities and attributes desirable for employees in general, and senior leadership specifically. This is in harmony with principles found in The Advantage, by Patrick Lencioni. SCU Core Values: 1) Integrative Health: We teach, learn, collaborate, and lead by creating an open environment for multiple disciplines and professionals to bring their shared and unique skills together for the benefit of patients and students. 2) Evidence-based Practice: We value a culture of inquiry, assessment, research, scholarship, and judicious use of current best evidence to inform our decisions and work. 3) Health Equity: We value people equally. We strive to educate graduates that are prepared to improve individual and community health. 4) Inclusivity: We welcome everyone regardless of age, race, ethnicity, class, religion, gender, gender expression, sexual orientation, disability, or any other similar or protected status. We believe inclusivity leads to more diversity in our reasoning, better representativeness in our conclusions, more ingenuity in our problem solving, and greater equity in our care SCU Permission-to-Play Values: SCU Aspirational Values: 1) Respect 1) Evidence based 2) Integrity 2) Passion 3) Emotional intelligence 3) Extra mile 4) Team player 4) Integrative 5) Accountability 5) Adaptability 6) Collegiality 7) Authenticity Benefits [Benefits may be subject to change and are dependent on type of employment] Twelve yep TWELVE paid holidays per year E.V. Charging Stations* Free Employee Parking 15% off Logo Merchandise at Campus Store ( On-Site Chiropractic Treatment: No Charge for Employee** / discounted rate for Family and Friends On-Site Acupuncture Treatment: Discounted rate for Employee** / discounted rate for Family and Friends On-site World Class Human Performance Training at discounted monthly rate for unlimited sessions OR complementary use of the Universitys student managed weight/exercise facility On-Site 1400 sq. ft. Yoga Studio with access to our tranquil herbal garden 10 paid sick days per year 2 to 4 weeks of rolling vacation accrual An active culture calendar including: team happy hours, lunch & learns, enrichment events, and more. Employer sponsored 401(A) Retirement Plan with optional 403(B) Medical Benefits: 5+ plans to choose from with 1 plan free (employee only) Dental Benefits: 2 plans to choose from with 1 plan free (employee only) Vision Benefits: Complementary insurance through

Southern California University of Health Sciences


Whittier, CA


Finance and Insurance

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