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Warranty Administrator

Southern Automotive Group Southern Pines, SC

  • Posted: over a month ago
  • Full-Time
Job Description

We are seeking an experienced Warranty Adminstrator to join our growing team!

Full benefits offered. Apply today! 

Responsibilities

  • Process all claims by next business day following RO close date
  • Handle and resolve all claim corrections and chargebacks
  • Write repair order, dispatch repair orders to technicians, prepare repair estimates
  • Verify warranty and service contract coverage
  • Maintain a high customer rapport and customer service
  • Establish and maintain relationships with the manufacturer's designated warranty representatives
  • Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
  • Analyze problems, identify trends and develop strategies for maximizing claim process
  • Flag the technicians for the hours earned on the service they performed
  • Check each repair order against the vehicles service history to avoid duplicate claims
  • Provide a weekly report to the service manager regarding claim status
  • Report any fraudulent manipulation of warranty claims
  • Provide parts manager with updated parts listing on a weekly basis
  • Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
  • Assist service consultants in closing all open warranty RO's
  • Assist service consultants and technicians with any warranty questions
  • Assist with special projects, audits and reports as requested
  • Review and manage all aging schedules and reports
  • Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
  • Attend warranty training courses as needed


Qualifications
• High school diploma or the equivalent
• Ability to effectively communicate verbally and in writing
• Ability to confront and resolve difficult customer service situations
• Demonstrated customer service skills
• Ability to read and comprehend written instructions and information
• General knowledge of automotive parts and vehicle mechanical operations
 

Southern Automotive Group

Address

Southern Pines, SC
USA

Industry

Automotive

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