Skip to Main Content

Warranty Administrator

Southern Automotive Group Southern Pines, SC

  • Posted: over a month ago
  • Full-Time
Job Description

We are seeking an experienced Warranty Adminstrator to join our growing team!

Full benefits offered. Apply today! 


  • Process all claims by next business day following RO close date
  • Handle and resolve all claim corrections and chargebacks
  • Write repair order, dispatch repair orders to technicians, prepare repair estimates
  • Verify warranty and service contract coverage
  • Maintain a high customer rapport and customer service
  • Establish and maintain relationships with the manufacturer's designated warranty representatives
  • Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
  • Analyze problems, identify trends and develop strategies for maximizing claim process
  • Flag the technicians for the hours earned on the service they performed
  • Check each repair order against the vehicles service history to avoid duplicate claims
  • Provide a weekly report to the service manager regarding claim status
  • Report any fraudulent manipulation of warranty claims
  • Provide parts manager with updated parts listing on a weekly basis
  • Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
  • Assist service consultants in closing all open warranty RO's
  • Assist service consultants and technicians with any warranty questions
  • Assist with special projects, audits and reports as requested
  • Review and manage all aging schedules and reports
  • Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
  • Attend warranty training courses as needed

• High school diploma or the equivalent
• Ability to effectively communicate verbally and in writing
• Ability to confront and resolve difficult customer service situations
• Demonstrated customer service skills
• Ability to read and comprehend written instructions and information
• General knowledge of automotive parts and vehicle mechanical operations

Southern Automotive Group


Southern Pines, SC



View all jobs at Southern Automotive Group

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.