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Service Manager

Southern Automotive Group
San Leandro, CA
  • Posted: over a month ago
  • Full-Time
Job Description

The Service Manager will be responsible for managing service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel with P&L responsibilities.

Essential Duties:

  • Develops and follows an annual service budget to provide realistic, attainable and measurable profit goals compatible with overall dealership financial and operational goals to meet KPI’s and business plan.

  • Manage technician efficiency and productivity and service departments overall performance.

  • Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal.

  • Ensures that all manufacturer warranty claims are completed and filed in a timely manner according to manufacturer’s requirements.

  • Monitors warranty expense and recovery rates to meet company objectives.

  • Interact directly with manufacture to resolve warranty issues as necessary.

  • Maintains all management reports necessary to audit the performance of department and individual employees to include department P&L responsibilities.

  • Schedules and assigns job and work areas to employees according to their skills and knowledge.

  • Ensures that Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order.

  • Work with VP on maintaining building and yard facility.

  • Coordinates dealership training program and service-related customer clinics.

  • Responsible for our facility inspections, safety meetings, and coordinating the annual safety inspections.

  • Conducts self in a professional manner at all times, inside and outside the dealership.

  • Monitors metrics on a monthly basis to assure achievement of departmental goals.

  • Introducing our line of service and product to prospective customers by making cold calls and visits to grow our sales.

  • Must have excellent quality of customer service experience to maintain and develop good customer relationships.

  • Performs other functions or duties as directed by management in line with the objectives of the dealership.

Skills & Qualifications:

  • Minimum 3 years’ experience in management and service department operations or related field.

  • Construction equipment or equivalent industry is necessary to be considered.

  • Experience managing a repair shop and having external construction customer experience is necessary.

  • Must have hands on mechanical experience or have good mechanical aptitude.

  • Have a good understanding and know how to interpret P&L statement.

  • High school diploma or GED equivalent.

  • Ability to use standard computer software applications such as Microsoft Office (Word, Excel, Outlook, etc.) and internet functions.

  • Good human relations and effective oral and written communication skills.

  • Strong interpersonal skills - internal and external customers.

  • Must have a good sense of urgency and be able to identify issues and find solutions.

  • Basic understanding of financial principles relative to Service Department operations.

  • Ability to analyze and interpret internal reports including Profit & Loss Statement.

Benefits:
Benefit package includes competitive base salary, bonus plan, 401k matching, medical, dental, vision and life insurance. Paid vacation, sick, and holidays.

Southern Automotive Group

Address

San Leandro, CA
USA

Industry

Business

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