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Service Manager

Southern Automotive Group
Pittsburgh, PA
  • Posted: over a month ago
  • Full-Time
Job Description

What We’re Looking For

Are you looking for the next step in your career? A Pittsburg import store is seeking a Service Manager to take our Service Department to the next level.

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • 401k with Employer Matching Contribution
  • Paid Holidays
  • Paid Sick Days
  • Paid Vacation Days

Responsibilities

  • Assist customers in servicing, repairing and explaining each service need.
  • Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
  • Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
  • Keeps abreast of new products, features, accessories and attend product training as required.
  • Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
  • Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
  • Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

  • A minimum of 3 years of experience as a Service Manager is required.
  • Strong focus on providing excellent customer service.
  • Clean and valid Driver's License

Southern Automotive Group

Address

Pittsburgh, PA
USA

Industry

Business

View all jobs at Southern Automotive Group

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