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Network Engineer

Southeastern Computer Associates, LLC
Kennesaw, GA
  • Posted: 18 days ago
  • Full-Time
Job Description

Server Support, Tier 3 Support, Level 3 Engineer, Network Support, IT Support Technician, MSP, IT Company, Field Support

Job description
  • Design, implementation, and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Design, implementation, and support of hosted and cloud solutions for clients using technologies that meet their requirements.
  • Design, implementation, and support of data backup solutions and of disaster recovery solutions.
  • IT support relating to technical issues involving Microsoft's and Google’s core business applications, as well as virtual environments built on Microsoft Azure, MS 365, and Google Chrome
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Support services for virtualization technologies: VMware, Microsoft.
  • Remote access solution design, implementation, and support: VPN, Terminal Services
  • Use of the remote monitoring and management (RMM) and professional services automation (PSA) systems: track tasks assigned, enter time, communicate w clients, update agent scripts, document client systems, and respond to support requests
  • Documentation of devices, systems, processes, procedures, and maintenance for client computer systems and network infrastructure
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
  • Ability to work independently as well as in a team environment.
  • Ability to communicate effectively.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Communicate to clients: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
  • Maintain specific knowledge of the client and how IT relates to their business strategy and goals.
  • Document and maintain internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in PSA as they occur.
  • Understand processes in PSA, RMM, and other internal systems
  • Work through assigned tickets in PSA
  • Work through a daily schedule in PSA that has been established through the dispatch process.
  • Account for all time, billable and non-billable time thru ticketing system.
  • Develop in-depth knowledge of the SCA's service catalog and how it relates to client’s needs.
  • Remain up-to-date with current and future technologies emerging in the industry.
  • Improve client service, perception, and satisfaction.
  • Perform all work and make all decision based on SCA's core values and Count on Us philosophy








Monday through Friday, 8:00AM to 5:00PM

Southeastern Computer Associates, LLC

Address

Kennesaw, GA
30152 USA

Industry

Technology

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