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IT Helpdesk Support Technician

Southeast Mississippi Rural Health Initiative Inc
Hattiesburg, MS
  • Expired: October 23, 2022. Applications are no longer accepted.

As a member of the IT Help Desk, you will obtain hands on experience in many facets of information technology in a corporate healthcare environment. You will be responsible for performing remote and desk-side hardware and software support throughout the organization.

Major Responsibilities:

  • Performs the installation, configuration and maintenance of laptops, phones, tablets, zero-clients, desktops and printers, both locally and remotely.
  • Images laptops and desktops using imaging software as well as transferring profile data.
  • Respond to requests for technical assistance electronically, in person, and via telephone.
  • Diagnose and resolve both level 1 and advanced technical hardware and software issues.
  • Research issues and questions using available information resources and advise users on appropriate action.
  • Log all client support requests into a ticket tracking database.
  • Redirect requests and/or problems to appropriate resources.
  • Identify and escalate situations requiring urgent attention.
  • Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and network failures and conflicts.
  • Track and route problems/requests and document resolutions.
  • Participates in the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
  • Must be able to travel locally as well as work after-hours on-call schedule as assigned.
  • Assists the Network Administrator and System Administrator with tasks such as configuring new users and updates existing users as needed (Active Directory).
  • Serves as a primary project member on technology projects with moderate scope and impact; may provide guidance and integration of other staff work. May participate on technology projects with large scope and broad organizational impact.
  • Any other duties as assigned by IT Management or Executive Management.


Knowledge and Skills:
  • Associate degree in related field plus 6-8 years of experience in the field or related area.
  • Working knowledge of Microsoft Windows 10 as well as MS Office365.
  • A good general knowledge and experience of TCP/IP networks and Intel based computer systems (laptop, desktop, and zero client) to troubleshoot, diagnose and resolve problems is required.
  • Good knowledge of Dell desktops, laptops, zero-clients, and wireless communications.
  • Basic network troubleshooting skills and knowledge.
  • Ability to work individually or as part of a team.
  • Must be customer service focused, have good communication skills to assist end users, be able to prioritize multiple tasks and complete them in a focused and efficient manner as well as be able to follow processes and take initiative where needed.

Work Environment:
  • Moderate pressure to provide timely end user support.
  • Must maintain high level of service while assuring strict security.
  • Works and communicates with technical staff and non technical end users.
  • Local travel required.
  • Quality and accuracy of work paramount to computer operations and clients.
  • Involves daily lifting of up to 30 pounds. (*REQUIRED)

Southeast Mississippi Rural Health Initiative Inc


Hattiesburg, MS
39401 USA



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