SUMMARY OF POSITION
Provides support to families of the regional center with navigating community and government and social service agencies to obtain services. Will assist families with intake support for regional center services and will assist with application support and navigation for school district, social security, insurance services and various other programs as needed. Will work collaboratively with various staff and agencies to stay abreast of community supports.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provide in-person and telephone support to parents of children involved in Early Start and Lanterman services who are at risk for, or diagnosed with a developmental delay or disability. Support may include:
- Advocacy support
- Referrals to community programs
- Keep up-to-date with generic resources and provision of information and educational materials
- Provide specific guided support to parents of children in the regional center program with accessing programs that will benefit their child’s health and development
- Performs record keeping and data entry for families who are assisted
- Receives and directs all telephone calls and referrals, and maintains all documentation associated with its activity
- Assists families and community agencies with facilitating referrals for regional center service eligibility
- Attends IEP meetings upon request for advocacy support, as needed and approved
- Assist families with appeals processes related to services and supports for the client
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily including maintaining timelines. An individual must also be proficient in the use of computer applications.
EDUCATION and/or EXPERIENCE
Associates or Bachelor’s Degree in Social Work, Psychology, Human Services or Child Development or the equivalent of experience (at least five years) in a Human Service agency and experience working with individuals in the field of developmental disabilities.