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Customer Care Support Specialist

Sourcecast Inc Herndon ,VA
  • Posted: 26 days ago
  • $35,000 to $45,000 Yearly
  • Full-Time
  • Benefits: vision, 401k, dental, life_insurance, medical
Job Description

SourceCast Inc. is a leading provider of web-based diversity hiring and compliance solutions for Fortune 1000 companies nationwide. Our team works together intimately and collaboratively, in a fast-paced environment to address the needs of our customers. SourceCast believes in the power of its people, creating a work environment centered upon fostering employee growth. We’re currently looking for a customer-oriented individual to provide outreach, customer service and mail fulfillment services for our job-distribution service providing veteran job openings to our nationwide career center network.

Responsibilities:

  • Perform routine calls to the career center network to request information and obtain contact information.

  • Update data into a web interface and provide regular status updates.

  • Respond to calls from users regarding the web-based job distribution service.

  • Process and respond to all user inquiries received by corporate email, postal mail, and fax.

  • Provide mail fulfillment services for the job distribution service.

Qualifications:

  • High school diploma or general education degree (GED), College degree preferred.

  • Minimum 2 years of customer service or similar experience.

  • Excellent computer skills to include proficiency in Microsoft Office and data entry in a web interface.

  • Knowledge of the Department of Labor workforce system including One-Stop Career Centers is a plus but not required.

  • Excellent written, communication, and customer service skills.

  • Strong interpersonal skills and ability to work in a team-oriented environment.

  • Ability to work quickly and efficiently in a fast paced environment.

Sourcecast Inc

Address

Herndon, VA
USA

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