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Patient Advocate - Mandarin Speaking

Source EQ Sunnyvale, CA

  • Posted: over a month ago
  • Full-Time
Job Description

Well known and respected non-profit in the San Jose area is hiring a Bilingual in Mandarin Domestic Violence Advocate for their shelter.  This is a great opportunity to give back to the community and help those in need.  We are offering a generous salary and full benefits for this opportunity.

The Advocate provides culturally competent support to shelter residents and non-residential survivors of domestic violence and human trafficking.  All services are survivor-defined and trauma-informed.  This person also assists with volunteers, community outreach, and general administration.  The advocate position can have different focus areas: Family, Legal, Housing and Crisis.

Duties and Responsibilities

  • Provide advocacy services, crisis counseling, support groups, and other activities that increase survivor safety and help them meet their goals.
  • Provide case management, meet regularly with clients to support case plan accomplishments
  • Coordinate with other advocates, providers and/or other service agencies to facilitate referrals and connections.
  • Provides coverage for 24-hour crisis hotline, online chat service SafeChatSV, shelter and office. Assess immediate crisis needs of clients and address appropriately.
  • Maintain accurate and up-to-date client files and records.
  • Provide emergency on-call response as needed.
  • Support clients in navigating the civil and legal systems including assistance with court accompaniment, social services advocacy, translation and interpretation, job and housing search support, and other supportive service
  • Conduct shelter client assessments and intakes, orient clients to shelter and house rules, oversee house security, facilitate problem solving for in-house conflicts and crises.
  • Attend collaborative meetings and community events as a representative of the program and agency.
  • Assist with data compilation, submits monthly client data forms that are required for grant deliverables.
  • Assist with community outreach regarding domestic violence and human trafficking; this may include support of presentations, outreach events, media interviews, and/or the development of multilingual collateral.
  • Oversee and support volunteers with training and orientation and monitoring assignments.
  • Provide survivors and their children with transportation, as needed
  • Complete other duties and related projects as assigned.


  • Bachelor’s degree in social work, behavioral sciences, other related fields or equivalent working experience.
  • One year of professional experience working with survivors of domestic violence, human trafficking, and/or trauma preferred.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and handle multiple tasks while also being a team player.
  • Ability to work in a flexible environment including some evenings, weekends, and holidays.
  • Committed to program’s anti-violence mission and able to adhere to confidentiality requirements around client information.
  • Must complete 40 hours of state-mandated domestic violence advocacy training.
  • Sensitive and able to work with diverse communities in terms of race, ethnicity, class, gender identity, sexual orientation, age, disability, etc.
  • Strong computer skills, including Microsoft Office applications.
  • Valid CA Driver’s License, vehicle for agency travel and current automobile insurance
  • Fluent and able to provide all services in an Asian language or Spanish and English, preferred

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Source EQ


Sunnyvale, CA
94088 USA
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