Patient Advocate - Mandarin Speaking

Well known and respected non-profit in the San Jose area is hiring a Bilingual in Mandarin Domestic Violence Advocate for their shelter.  This is a great opportunity to give back to the community and help those in need.  We are offering a generous salary and full benefits for this opportunity.

The Advocate provides culturally competent support to shelter residents and non-residential survivors of domestic violence and human trafficking.  All services are survivor-defined and trauma-informed.  This person also assists with volunteers, community outreach, and general administration.  The advocate position can have different focus areas: Family, Legal, Housing and Crisis.

Duties and Responsibilities

• Provide advocacy services, crisis counseling, support groups, and other activities that increase survivor safety and help them meet their goals.
• Provide case management, meet regularly with clients to support case plan accomplishments
• Coordinate with other advocates, providers and/or other service agencies to facilitate referrals and connections.
• Provides coverage for 24-hour crisis hotline, online chat service SafeChatSV, shelter and office. Assess immediate crisis needs of clients and address appropriately.
• Maintain accurate and up-to-date client files and records.
• Provide emergency on-call response as needed.
• Support clients in navigating the civil and legal systems including assistance with court accompaniment, social services advocacy, translation and interpretation, job and housing search support, and other supportive service
• Conduct shelter client assessments and intakes, orient clients to shelter and house rules, oversee house security, facilitate problem solving for in-house conflicts and crises.
• Attend collaborative meetings and community events as a representative of the program and agency.
• Assist with data compilation, submits monthly client data forms that are required for grant deliverables.
• Assist with community outreach regarding domestic violence and human trafficking; this may include support of presentations, outreach events, media interviews, and/or the development of multilingual collateral.
• Oversee and support volunteers with training and orientation and monitoring assignments.
• Provide survivors and their children with transportation, as needed
• Complete other duties and related projects as assigned.

Qualifications

• Bachelor’s degree in social work, behavioral sciences, other related fields or equivalent working experience.
• One year of professional experience working with survivors of domestic violence, human trafficking, and/or trauma preferred.
• Strong communication skills, both written and verbal.
• Ability to work independently and handle multiple tasks while also being a team player.
• Ability to work in a flexible environment including some evenings, weekends, and holidays.
• Committed to program’s anti-violence mission and able to adhere to confidentiality requirements around client information.
• Must complete 40 hours of state-mandated domestic violence advocacy training.
• Sensitive and able to work with diverse communities in terms of race, ethnicity, class, gender identity, sexual orientation, age, disability, etc.
• Strong computer skills, including Microsoft Office applications.
• Valid CA Driver’s License, vehicle for agency travel and current automobile insurance
• Fluent and able to provide all services in an Asian language or Spanish and English, preferred

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