Skip to Main Content

Manager-Operations Technology Project & Business Services Management

Sound Transit
Seattle, WA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description: Salary range is $95k to $175k, with a midpoint of $135k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market. GENERAL PURPOSE: Under administrative direction, the Manager of Operations Technology Project and Business Services Management Office (OTPBMO) is a leader within the Operations Engineering & Technology (OE&T) team. Provides management direction to the OE&T project managers responsible for scoping and executing projects, and OE&T business analysts responsible for OE&T business services by partnering with senior team members in the Operations team (Directors and Managers). The OTPBMO is key to maximizing the utilization of OE&T resources within the active OE&T Portfolio and providing a centralized business services in terms of oversight of procurement/contracts engagements, invoice management, and managing the budget calendar of activities throughout the year on behalf of OE&T leadership. This role will be responsible for driving delivery excellence, continuous improvements, and customer satisfaction consistent with OE&T strategy. The OTPBMO leader will have a keen awareness of all project metrics, business services process targets, and will proactively drive consistent high-quality delivery through the teams assigned to support this function. ESSENTIAL FUNCTIONS: The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. • Provide leadership in the creation, continuous improvement, and execution of project management processes and practices. Monitor the compliance with the accepted processes to ensure that set requirements are met. • Manage project metrics designed to monitor project success and report progress against the defined objectives, implementing corrective actions where required. • Maintain a quality lens on the project management plans across all work streams, adopting coordinated approach when utilizing cross-functional resources for project delivery. • Provide project management support and guidance to the OE&T organization. • Identify deviations from the plan and recommend remedial actions. • Collaborate with Project Managers to ensure all project documentation is up to date. • Oversee estimate project costs, assess resource needs, and forecast expenses over time. • Represent OE&T at the portfolio review board (PRB). • Work with OE&T Directors to plan, define, and deploy strategic initiatives. • Manage competing demands, business priorities, project scope, and cross-functional integration. • Focus on strong stakeholder communication and project updates. • Focus on the overall portfolio and coordinating resource utilization. • Provide regular analysis and feedback on all phases of projects to OE&T Leadership. • Lead the business services team in areas of invoice management, procurement/contract processes, the annual budget development calendar, and general variance reporting. • Develops strong relationships with Operations management, peers King Count Rail, IT technical staff and PSO to define project goals, timelines, and identifying and deploying resources to meet target completion dates. • Maintain a high level of partner satisfaction within ST. • Formulate recommendations and summarize findings via well-organized processes and presentations to senior management; effectively summarize key information (e.g. cost savings, efficiency improvements, accountability metrics, etc.). • Directly lead, mentor, and develop the PBMO team. • Create and promote a collaborative environment, in which knowledge and skills are shared to facilitate efficient and timely delivery of projects. • Provide oversight in managing team workload. • Develop the team’s professional skills and proficiencies. • Conduct reviews with project managers and business analysts to report status on all major activities. • Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency. • Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy. • It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees. • It is the responsibility of all employees to integrate sustainability into everyday business practices. • Other duties as assigned. MINIMUM QUALIFICATIONS: Education and Experience: Bachelors degree in computer science, information technology, business management, information systems, project management or other technical field. Five years of information technology project management and three years of leadership, budgetary, planning and workforce management experience, preferably in technology project delivery or complex project management, OR an equivalent combination of education and experience. Required Licenses or Certifications: Project Management Professional Certification (PMP). Required Knowledge and Skills: • General leadership and management techniques. • Must possess extensive knowledge and expertise in program/project management, portfolio management, systems development methodology, and general financial oversight management. • Proven understanding of project management methodologies such as Agile, Waterfall, Six Sigma, and of SDLC, iterative and related methodologies. • Possess strong Microsoft Office skills including Excel, Visio, Project, and PowerPoint. • Experience leading multiple projects and teams. • Experience with business transformation and change management. • Principles of business letter writing and basic report preparation. • Establishing and maintaining effective working relationships with cross functional teams, vendors, outside agencies, community groups, and the general public. Working cooperatively with other all departments, Agency officials, and outside agencies. • Excellent interpersonal and communication skills (both verbal and written). Responding to inquiries and in effective oral and written communication. • Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals. • Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies. • Researching, analyzing, and evaluating new service delivery methods. • Translates project/program requirements into project objectives and tasks, managing task assignment to project resources, and reporting on and managing project scope throughout the lifecycle. • Strong background in technology deployment or computer science. • Delivering business results on corporate initiatives. • Driving, tracking, and reporting the progress of multiple projects; developing and monitoring project operating budgets, costs, and schedules. • Analyzing procedures and data to develop logical solutions to complex systems problems. • Managing large, complex projects and making decisions in fast-paced environments. • Preparing and analyzing complex data and comprehensive reports. Physical Demands / Work Environment: • Work is performed in a standard office environment. • Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds. • The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required. Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Company Description: Sound Transit plans, builds and operates regional transit service throughout the urban region of Seattle. Sound Transit is currently experiencing major growth and is in the process of planning and building the most ambitious transit expansion in the country. Named by Kiplinger’s as one of the “10 Best Cities to live in the Next Decade”, Seattle is a vibrant city surrounded by unmatched natural beauty, economic opportunity, cultural events and educational excellence. It is home to a diverse and growing population with hundreds of thousands of commuters riding Sound Transit services daily. We contribute toward this growth by providing the community with quality service that will generate a better quality of life for commuters and Seattle as a whole. This is an exceptional opportunity with a progressive organization that offers growth potential both professionally and personally. We offer an attractive compensation package to include competitive benefits and a chance to have a positive impact on the environment as well as becoming a

Sound Transit

Why Work Here?
You get to help relieve Seattle's traffic and make the community a better place while earning a great salary and benefits!

Sound Transit plans, builds and operates regional transit service throughout the urban region of Seattle. Sound Transit is currently experiencing major growth and is in the process of planning and building the most ambitious transit expansion in the country. Named by Kiplinger’s as one of the “10 Best Cities to live in the Next Decade”, Seattle is a vibrant city surrounded by unmatched natural beauty, economic opportunity, cultural events and educational excellence. It is home to a diverse and growing population with hundreds of thousands of commuters riding Sound Transit services daily. We contribute toward this growth by providing the community with quality service that will generate a better quality of life for commuters and Seattle as a whole. This is an exceptional opportunity with a progressive organization that offers growth potential both professionally and personally. We offer an attractive compensation package to include competitive benefits and a chance to have a positive impact on the environment as well as becoming a key contributor toward Seattle’s quality of life. Join Sound Transit and be a part of its culture which is built around inclusion and respect where everyone is treated fairly and every voice is heard.

Address

401 S Jackson St Seattle

Seattle, WA
USA

Industry

Business

Website

View all jobs at Sound Transit