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CaptionCall Trainer

Sorenson Great Falls, MT
  • Expired: 27 days ago. Applications are no longer accepted.

CaptionCall Installer/Trainer


Summary

Help make a difference!

CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.

Essential Duties and Responsibilities

  • Install and troubleshoot CaptionCall phones
  • Courteously train customers on how to use the phone and its features
  • Promote the CaptionCall service
  • Assist Outreach Specialist with lead generation activities as needed
  • Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
  • Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
  • Complete service calls as assigned
  • Accurately maintain customer records
  • Complete required reports and submit invoices and feedback on customer interactions
  • Retrieve and clean phones of former customers
  • Maintain adequate inventory of equipment and supplies in order to service customers
  • Adapt to new responsibilities as necessary
  • Other duties as assigned

Knowledge/Skills/Abilities Required

  • Provide excellent customer service
  • Ability to effectively communicate in English through reading, writing, speaking and listening
  • Ability to work evenings and weekends as needed
  • Ability to drive and travel via air as needed
  • Ability to tailor to unique needs of individual customers
  • Must be reliable, organized and punctual
  • Ability to adapt to constantly changing environments

Experience/Education/Certifications

  • High school diploma or equivalent
  • Basic computer knowledge and experience
  • Sales experience
  • Experience working in the hearing health field
  • Experience working with senior citizens

Other General Requirements/Additional Notes

  • Must have a reliable, licensed and insured vehicle available at all times
  • Possess and maintain a valid driver license
  • Maintain a good driving record
  • Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
  • Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
  • Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
  • Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

CaptionCall®, because life is calling.

Equal Employment Opportunity:
CaptionCall® is an Equal Opportunity, Affirmative Action Employer

#ZR

Sorenson

Why Work Here?

A company with an amazing mission, great CEO, and competitive benefits!

Sorenson connects people by delivering the world’s most trusted products and services, which include video relay and in-person, on-demand interpreting for people who are Deaf and use American Sign Language. As the leading provider of ASL interpreting services, we are passionate about communication and are committed to quality and innovation. Sorenson Communications® is the leading provider of Video Relay Service (VRS) for the Deaf. Sorenson Video Relay Service® (SVRS®) provides the highest-quality, professional interpreters and the broadest range of products to deliver an unmatched communication experience.

Address

Great Falls, MT
USA

Website