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Aerospace Customer Service Representative/ Reprsentant du service la clientle arospatiale

Sonovision Canada Montreal, QC
  • Posted: over a month ago
  • Other

Sonovision Canada and Sonovision USA are industry-leading technical publications and engineering documentation management firms for the Aerospace and Defense industry. We are looking for dynamic individuals to join our team of talented and passionate people! Here at Sonovision, we pride ourselves on providing our clients with great management, flexibility, and satisfaction. In return, you get to join a challenging, rewarding, and respectful team where your contributions are rewarded.

Job Description

As a Customer Service Representative with Sonovision Canada, you will join an energetic team, passionate about the work they do. As part of the team, you will be expected to WOW our customers everyday. This position is for a 6-month contract with possibility of extension. Even though you will be working at our client site, you will be an employee of Sonovision.

Typical Duties

In this role, you will;

  • Manage customer accounts,
  • Respond to customer inquiries by phone, fax, e-mail, and occasionally in person,
  • Update and ensure customer database integrity,
  • Action customer technical publication orders,
  • Coordinate the accurate and timely distribution of technical publications to customers,
  • Be responsible for accurate and on-time customer invoicing
  • Contribute to a continuous improvement culture by developing and implementing enhancements based on lean manufacturing concepts.
  • Other duties as assigned

Required Skills & Experience

  • A College degree in Administration or equivalent, with 2 to 5 years of relevant experience,
  • Proven front-line Customer Service experience,
  • Excellent interpersonal and communication skills (verbal & written),
  • Able to maintain solid relationships with external vendors and ensure work is completed according to company schedules and standards,
  • Strong PC skills and knowledge of MS Office applications, with emphasis on PowerPoint and Excel,
  • Write and speak fluently in English (a requirement due to an international customer base),
  • Experience with SAP, publishing, or distribution would be an asset.

Sonovision in the news regarding the Fixed Wing Search and Rescue (FWSAR) contract

Read more about it Here

The successful candidate must complete a background check, which will include previous employment reference checks, education verification, and a criminal history review. The successful candidate must be legally eligible to work in Canada.

Sonovision Canada is committed to diversity and employment equity in the workplace. Applicants can make their needs known to HR and accommodations are available on request for candidates taking part in all aspects of the selection process.


Sonovision Canada et Sonovision USA sont des entreprises de gestion de la documentation technique de premier plan dans l'industrie de l'arospatiale et de la dfense. Nous sommes la recherche de personnes dynamiques pour complter notre quipe talentueuse et passionne! Sonovision est fire d'offrir sa clientle une gestion et une souplesse extraordinaires qui assurent leur satisfaction. Voici l'occasion de vous joindre une quipe respectueuse dans le cadre d'un emploi stimulant et enrichissant o vos contributions seront rcompenses.

Description de poste

Vous vous joindrez une quipe dynamique qui est passionne par son travail. titre de reprsentant du service la clientle pour Sonovision Canada, votre rle au sein de l'quipe consistera pater priodiquement nos clients. Cette positions est pour un contrat de 6 mois avec possibilit de prolongation. Mme si vous travaillerez sur notre site client, vous serez un employ de Sonovision.

Tches principales

Dans le cadre de vos fonctions, vous devrez:

  • grer les comptes clients,
  • rpondre aux questions des clients par tlphone, tlcopieur ou courriel, et parfois en personne,
  • mettre jour la base de donnes client et en assurer l'intgrit,
  • grer les commandes des clients relatives aux publications techniques,
  • coordonner la distribution rapide et exacte des publications techniques aux clients,
  • tre responsable de la facturation prcise et opportune aux clients,
  • contribuer une culture d'amlioration continue en laborant et en adoptant des concepts de production valeur ajoute,
  • raliser les autres tches qui vous sont assignes.

Comptences et exprience requises

  • Diplme universitaire en administration ou l'quivalent, avec de 2 5 annes d'exprience pertinente;
  • Exprience de travail concrte avre en matire de service la clientle;
  • Entregent et aptitudes videntes en communication crite et orale;
  • Capacit d'entretenir de bonnes relations avec les fournisseurs externes et d'assurer la ralisation du travail en fonction du calendrier et des normes de l'entreprise;
  • Bonnes comptences en informatique et connaissance de la suite MS Office, principalement des programmes PowerPoint et Excel;
  • Bonne matrise de l'anglais parl et crit (ncessaire en raison de notre clientle internationale);
  • Connatre le logiciel SAP et possder de l'exprience en dition ou en distribution est un atout.

Sonovision est mentionne dans un article sur le contrat d'aronefs de recherche et sauvetage voilure fixe..

Pour plus d'information au sujet de ce contrat, consultez l'article (en anglais seulement).

Le candidat retenu doit effectuer une vrification des antcdents, ce qui comprend la vrification des antcdents d'emploi, la vrification de l'ducation et un examen des antcdents criminels. Le candidat retenu doit tre lgalement autoris travailler au Canada.

Sonovision Canada est une fire promotrice de la diversit et de l'quit en matire d'emploi. Les postulants peuvent prciser leurs besoins aux RH et les dispositions ncessaires seront prises sur demande pour les candidats qui participent au processus de slection.

Sonovision Canada

Address

Montreal, QC
CAN

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