ENTERPRISE PROGRAM MANAGER

Solve IT Strategies is looking for an Enterprise Program Manager. This role is remote.

The Main Responsibilities of a person are:

• Proactively builds relationships with key stakeholders to understand each team’s scope and requirements
• Develop user personas and define and prioritize use cases for each persona to build a backlog and a roadmap
• Ensure the ‘What’ and ‘Why’ of every tool or feature is clearly defined, documented and communicated to engineering partners.
• Develop user journey maps and process documentation for users of the product.
• Build an expert understanding of the customer journey for your stakeholders (both process and systems) and identify key pain points or areas of opportunity.
• Create and articulate vision for product development to support our internal customers
• Effectively communicate with all levels of staff, including executive level stakeholders
• Ensure Engineering teams have 4-6 weeks worth of refined backlog
• Conduct Demos to business users of capabilities completed
• Run User Acceptance Testing and Sign-off on behalf of the business, as needed
• Plan and coordinate across multiple engineering teams
• Spearhead change management activities to drive successful adoption of capabilities
• Define and analyze metrics and KPIs that mature the Product Management function

Skills:

What we look for in you (ie. job requirements):

• BA/BS in Engineering, Computer Sciences, or Business Administration desired
• 5+ years experience, preferably in business applications development or product management for internal products
• Experience working across large, complex, cross-functional business units (Product & Engineering, Compliance, Legal, Sales, Customer Support)
• Strong prioritization methods with communication (written and verbal) skills to navigate tough trade off discussions
• Experience tackling complex, ambiguous technical challenges
• Background working within an Agile environment and using Jira
• Experience with backend API infrastructure projects and integrations

Nice to haves:

• Experience working with financial institutions and entities

Education:

• BA/BS in Engineering, Computer Sciences, or Business Administration desired