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IT Service Management Process Manager

Solutions Denver, CO
  • Posted: 1 day ago
  • Full-Time
  • Benefits: Vision, Medical, Dental

Job #: 242984

· Experience in IT Service Management and all aspects of the ITIL® v3 (2011) Service Management lifecycle

· Strong process ownership skills including recurring meeting facilitation and leadership, conflict resolution, and cross-functional alignment

· Developed communication and diplomacy skills with a strong ability to persuade, influence and effectively embrace client and stakeholder relationships.

Requirements:

· Experience in IT Service Management and all aspects of the ITIL® v3 (2011) Service Management lifecycle

· Strong process ownership skills including recurring meeting facilitation and leadership, conflict resolution, and cross-functional alignment

· Developed communication and diplomacy skills with a strong ability to persuade, influence and effectively embrace client and stakeholder relationships

· Demonstrable experience and capability to participate in complex projects autonomously

· Advanced communication (oral and written) skills; the ability to listen effectively, react appropriately to feedback and construct an effective working environment

· Exceptional interpersonal skills including the ability to negotiate to fair and reasonable conclusions

· Ability to work under pressure and be highly pro-active in prioritizing issues and driving continuous improvement across the organization

· Demonstrated collaboration and mentoring skills

· Uses best practices and knowledge of internal or external business issues to improve products or services

· Acts as a resource for colleagues with less experience

· Exceptional teamwork and an entrepreneurial spirit

· Support other duties assigned by manager

Key Responsibilities

· End to End Ownership of assigned ITSM Processes (Design, Implement, and Execute)

· Report on process KPI’s to demonstrate effectiveness and compliance

· Gather requirements from business units and stakeholders to implement corrective actions on processes

· Proactively strive to increase process maturity level in accordance with Capability Maturity Model

· Proactively makes decisions and implements actions that will have a continuing effect on the improved quality of processes owned by SMC

· Partners with Internal and External Stakeholders to Design Processes and Definition of KPIs

· Serve as liaison between Operations and Governance team for audit-related inquiries

Solutions

Address

Denver, CO
USA

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