Systems Management Technologist (IMO)

SBD is looking for a Systems Management Technologist (IMO) to join our team in support of our DoD customer located at Ft. Knox, KY.

As part of a team, the Systems Management Technologist (IMO) is responsible for providing Tier 2 technical and functional support onsite, remotely, over the phone and/or via email. Support areas include communications, collaboration, computing platforms, OS, and executive software. Responsibilities also include software/hardware installation and troubleshooting support for office automation workstations, and a variety of devices such as smart phones, printers, fax machines, wireless cards, software packages, and application systems.

Responsibilities Include:

• Provide dedicated Tier 2 Functional Customer Support that shall liaise between current organizational Directorates, G6 Directorate, field offices, and service providers and provide onsite, remotely, telephonic and/or via email Tier 2 Application helpdesk support for all current and future applications.
• User Account management.
• Monitor support ticketing and reporting systems. Report trends of degraded services and support to IT leadership.
• Classroom and Video Teleconference support.
• Update and maintain software application roles and account access.
• Conduct analysis, refinement and modernization of IT/IM system(s) that support Command and Control, education/training, and distribution and delivery.
• Support the analysis of the IT/IM architecture impacting dynamic network access and services to Soldiers, civilians, contractors, and partners at all locations.
• Monitor and track training and compliance.
• Coordination of actions to resolve cyber‐attacks/incidents on command assets with external and subordinate organizations.
• Provide technical analysis of Information Technology (IT) Purchase Requests.
• Support technical analyses of current and future IT Purchase Requests to ensure compatibility with established government specifications.
• Ensures daily, monthly, and quarterly compliance requirements are met individually and by professional level staff within the timelines provided by Operations executive leadership.
• Performs other related duties as assigned.

Basic Qualifications:

• Must be a United States (US) Citizen.
• Must possess a current DoD Secret Clearance.
• Must be able to pass a comprehensive background check, inclusive of drug screening.
• Must reside within a commutable distance of Ft. Knox, KY to work onsite full time.
• Must have and maintain at least one of the following certifications to meet DoD 8570 IAT Level II requirements: Security+ CE, CCNA Security, CySA+, GICSP, GSEC, CND, or SSCP.
• Bachelor's Degree or One to two+ years of experience in a related field may be substituted for the degree.
• Must be willing to travel if/when needed to other customer locations within the United States (U.S.) and to U.S. territories (approximately 10%).

Preferred Qualifications:

• Three years of IT support experience

• Possess a thorough knowledge and experience of the Army organizational structure, mission objectives, function, procedures, agency regulations, and policy pertaining to the Department of the Army.