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CUSTOMER SERVICE REPRESENTATIVE

Solugenix Orange, CA
  • Posted: over a month ago
  • Full-Time

EXCITING OPPORTUNITY TO WORK AS A CUSTOMER SERVICE REPRESENTATIVE IN ORANGE, CA!!!!!

We are looking for an enthusiastic, customer-minded person that is looking to grow with our new customer service team. In this role, the Customer Service Representative will assist by answering inquiries about various financial options. This is a contract to hire position and will be based out of Orange, CA. This position will pay $15/hour. Ideal candidate will have 1-2 years of customer service experience. Please send your resume in Word or PDF format.

Duties & Responsibilities:

  • Assess and analyze customer problems and provide possible solutions
  • Escalate queries/requests for action as appropriate to Supervisor
  • Maintain and create logs, reports, records and files
  • Investigates, analyzes, coordinates and tracks complex customer issues and problems
  • Make calls to determine accounts requiring close attention and identify problems and provide resolution
  • May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
  • May assess needs and suggest/promote alternative products and services

Requirements:

  • 1-2 years related experience – call center experience preferred (but not required)
  • Proficient MS Office skills
  • Must be able to navigate a computerized data entry system or other relevant applications
  • Strong customer service
  • Friendly, professional and confident
  • Strong verbal and written communication skills
  • Ability to work in a fast pace environment

Solugenix

Why Work Here?

50 years in the business, providing technology consulting and professional staffing solutions to companies across the world!

For over 50 years, Solugenix has been a global technology development and services firm with locations in California, Arizona, India and the Dominican Republic. As a pioneer in professional staffing services and IT Consulting, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others who look to Solugenix to be their trusted partner in providing professional staffing, non-IT and IT solutions. We live our core values in everything that we do, starting with “doing the right thing” for our employees/contractors and “committing to client success”. This is a big part of how we continue to make lists like “2019 Forbes Small Giants”. We also forge strategic partnerships with vendors and corp-to-corp candidates (C2C) that share our core values and encourage you to partner with us. In addition to generating ground-breaking, industry-defining solutions for our clients and our own projects, we partner with clients with whom we share core values and a common professional culture to help them find talent for their valuable opportunities. At Solugenix, we invest in the personal development and growth of every individual. While this is a position with one of our esteemed clients, Solugenix will continue to invest in your personal growth and development, providing you with a successful career as well as ensuring client success.

Address

3800 W Chapman Ave, Orange, CA 92868
Orange, CA
USA

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