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Mortgage Correspondence Specialist

Folsom, CA
  • Posted: over a month ago
  • Temporary
  • Benefits: dental, medical, vision,
Job Description

Mortgage Correspondence Specialist 
6 month contract to hire 

Job Description:

  • Professionally resolve borrower’s inquiries and concerns regarding the servicing of their mortgage loan(s).  Knowledge requirements may include, but are not limited to, billing statements, payments, loan documentation, escrow (tax, insurance, PMI and escrow analysis), payment history, loan rates, or impacts to PITI (principal, interest, tax, insurance). 
  • Effectively collaborate with internal and external partners to resolve customer inquiries and concerns.  Maintain strong proficiencies in problem-solving capabilities, solution identification and resolution execution.
  • With minimal oversight, proactively pursue and identify the root cause of any inquiry or concern through pragmatic analysis.  Effectively partner with external peers to resolve in an efficient manner. 
  • Document all borrower contact thoroughly and accurately through the utilization of the mortgage loan servicing system and/or systems of record as applicable.
  • Monitor and ensure assigned tasks are completed in an accurate and timely fashion in accordance with established standard levels of service.
  • Address servicing issues timely by conducting thorough loan-level research and by providing sound resolutions in appropriate forms of communication. 
  • Assist with the execution of process improvement plans and escalate risks and/or operational deficiencies to direct leadership.

Job Requirements:

  • High school diploma 
  • 4 years of mortgage experience 



Folsom, CA


Finance and Insurance


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