Essential Job Functions
- Provides consultative services to Product Management and Customer Delivery team regarding Salesforce.com configuration options and level of effort for requested changes.
- Serves as technical expert on Salesforce projects with direct involvement and/or oversight of specifications, process flows, application design, application configuration and testing.
- Hands-on configuration of all new and existing Salesforce.com features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and other 3rd party applications.
- Design and execute solutions for common challenges such as data mapping, object modeling, page layout design, and workflow rules within the context of the Salesforce platform.
- Manage deployment of work items including validation and smoke testing.
- Manage user configuration, roles, profiles, and permission sets.
- Manage Salesforce.com CRM application including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
- Provide day-to-day end user support and assist users to troubleshoot issues and increase their knowledge of Salesforce.
- Document and evaluate issue patterns to plan and recommend process and system improvements.
- Build reports and dashboards as requested by the business as needed.
- Execute weekly operational duties in support of Salesforce, including deduplication and other data quality tasks.
• BA/BS degree in IT or related field and 5+ years of relevant experience, or an equivalent combination of education and experience
• Intermediate to advance knowledge of Microsoft Office products
• Proven ability to develop new ideas and creative solutions
• Proven ability to work successfully in an ambiguous environment
CERTIFICATES, LICENSES, REGISTRATIONS
• Salesforce Certified Advanced Administrator preferred
• Certified ScrumMaster (CSM)
• Sales Cloud Consultant, and Platform App Builder or other equivalent qualification.