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Customer Service Representative

Solid Signal Novi, MI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Signal Group is growing and looking for new team members!

This is an exciting opportunity for a Customer Service Representative position working with one of the top retailers of consumer electronics. 

Our Customer Service team members operate in a fast paced professional environment with an interesting variety of responsibilities and activities. The primary role of the position is to serve our customer base by working proactively to resolve any customer concerns, including providing some technical support for a variety of products.

As a Customer Service Representative team member you would be:

  • Assisting customers by guiding them to select the appropriate products and services offered by the company.
  • Trained to assist our customers with technical support questions relating to satellite television, over the air antennas and installation of our products and services.
  • Interacting with customers in a high volume inbound call center.
  • Interacting with customers via phone, email or chat to assist with orders, returns, exchanges or tracking of shipments. 

You are a good fit for this position if:

  • You are comfortable with a PC and have a willingness to learn new systems.
  • Possess an excellent attention to detail and good time management skills.
  • Have the ability to prioritize and work independently, taking the initiative to serve customers to their fullest satisfaction.
  • You consistently approach challenges in a positive, pragmatic and creative manner.
  • You maintain grace under pressure, keep a good sense of humor and contribute to a positive work environment.
  • You are outgoing and enjoy interacting with people.
  • You like to have fun and are fun to work with!
Company Description
The Signal Group is more than just an online retailer. The Signal Group specializes in distributing the latest in high-tech equipment, antennas, and product research to professional media installers and the tech-savvy consumer. In addition to providing a choice of thousands of high-quality, name-brand, digital audio and video equipment, The Signal Group offers product information, installation guidance and troubleshooting assistance to enhance customers' experiences. Because of its product knowledge and research, The Signal Group is able to help customers determine what products work best for them, and provide sound advice on what equipment is needed for optimum audio and video performance. As a CEDIA member, The Signal Group can better serve professional media installers. Signal Group, LLC is an Authorized Commercial and Residential Dealer for AT&T/DIRECTV and DISH Network. We offer satellite programming services, as well as, hardware and accessories to customers looking for the best TV/Video/Programming/Internet/Cellular solutions.

Solid Signal

Why Work Here?
Signal Group's company culture includes a professional, yet relaxed, work environment with opportunity for growth.

Signal Group (SolidSignal.com) is an award winning e-commerce company. We provide products and advice 24 hours a day, 7 days a week so that customers can be sure to find everything they are looking for in audio and video technology. In addition, we help companies accelerate and optimize satellite, cellular, internet and low voltage connections through intelligent product design solutions across land, sea, and air.

Address

Novi, MI
USA

Industry

Business

View all jobs at Solid Signal