Customer Service Dispatch Specialist
- Expired: August 12, 2022. Applications are no longer accepted.
Come work for one of America's Fastest Growing Private Companies! As a leader in the solar industry, Solgen Power is ranked #6 on the 2021 Inc. 5000!
Come join an organization where you're motivated to reach your full potential daily!
A CS Dispatch Specialist will be responsible for analyzing customer needs and come up with innovative solutions to make their overall solar system installation experience exceptional. You will be part of an Outbound/Inbound calls team that handles the interaction between Solgen Power support teams and our customers. At Solgen Power we care about our customers and having effective communication with them about their solar project is our priority.
During a typical day, you will:
- Communicate with customers and internal teams to schedule different stages of the installation process.
- Provide support to customers who need to reschedule appointments.
- Serve as liaison between dispatch teams and back-office support groups to provide helpdesk support.
- Identify potential drawbacks and find proactive solutions to eliminate customer effort.
- Develop and maintain master scheduling for site/field appointments.
- Ongoing communication with Project Coordinators to ensure accuracy in scheduling.
- Maintains close communication with customers to reduce customer effort.
- Serve as a coordinator between service departments to facilitate timely issue resolution.
- Excellent customer service and communication skills.
- Strong analytical and problem-solving skills. The ideal candidate uses problem solving skills to prioritize duties when conflicting events arise.
- Organizational skills - Staying organized is essential to successfully perform this role.
- Innovative thinker who is positive, proactive, and readily embraces change.
- Ability to handle clients professionally during all interfaces.
- Experience managing scheduling programs.
- Experience in ticketing software (Zendesk).
- Experience handling CRM software (Salesforce).
JOB CODE: 1000524
Solgen Power LLC
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