Escalation Team Agent
Solcius is quickly becoming a leading provider of solar energy in the residential market. We work with a unique and growing network of dealers and key partners to design, deliver, install and service best-in-class solar solutions in eight different states. Our company tagline, “Solar Made Simple,” describes our commitment to make the process of going solar an easy and positive experience for our customers. We rely on a talented and dedicated team of professionals to realize this vision and value the efforts and contributions of each staff member. Solcius employees enjoy competitive compensation, benefits, advancement opportunities, and a positive, team-oriented work environment.
The Escalation Agent will be responsible for assisting Customers in various situations. Using their fine tuned customer service skills they will manage and resolve complaints in a professional and timely manner. They will work well with others and have great attention to detail.
The Escalation Agent will spend most days on the phone providing solutions and proper expectations for our customers. They will also be handling emails, text messages, or letters pertaining to escalation needs.
· Working with Escalated Customers to reach smooth resolutions
· Assist with regular customer service inbound calls
· Manage different work items in between inbound calls.
· Attend Team Trainings/Meetings weekly
· Voice Ideas on improvements you feel would benefit our team/company.
· Assist with Solcius Collection efforts
· Work with Funding Partners to resolve customer complaints.
· SalesForce background
· Solar Background
· Customer Experience (Escalated Customers)
· This is a Part-time position 20 – 25 hours/week
· Requires Bilingual English/Spanish speaking