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Customer Service - Touchpoints

Solcius Provo ,UT
  • Expired: 25 days ago. Applications are no longer accepted.
Job Description

 

Customer Service – Touch Points

Solcius is quickly becoming a leading provider of solar energy in the residential market. We work with a unique and growing network of dealers and key partners to design, deliver, install and service best-in-class solar solutions in eight different states. Our company tagline, “Solar Made Simple,” describes our commitment to make the process of going solar an easy and positive experience for our customers. We rely on a talented and dedicated team of professionals to realize this vision and value the efforts and contributions of each staff member. Solcius employees enjoy competitive compensation, benefits, advancement opportunities, and a positive, team-oriented work environment.

Job Description

Customer Service over Touch Points are directly involved with customer care. They contact customers at various stages, or “touch points,” of the Solcius solar process to ensure customers are informed of their progress and what is required. They resolve customer questions and concerns at each stage. The Touch Point Team uses the company database to keep a detailed record of customer contact as well as any issues the customers mention. This is an hourly paid job plus performance based bonus.

Key Responsibilities

  • Assist customers with questions and concerns
  • Place and receive phone calls
  • Audit data within the system
  • Find resolutions to customer issues
  • Educate customers regarding the solar process
  • Keep customers informed of their progress through Solcius processes
  • Obtain feedback from customers regarding company performance

Qualifications

  • Excellent verbal and written communication and listening skills
  • Detail Oriented
  • Collaboration skills
  • Phone skills
  • Basic knowledge of computer systems
  • Problem solving skills
  • Dynamic and adaptable to change
  • Multitasking skills preferred
  • Customer Service experience required
  • Must be available to work 11 am - 7 pm, M - F
Company Description
Please review our website.

Solcius

Why Work Here?

Great company to work for! Growing, innovative and fun work environment!

Please review our website.

Address

Provo, UT
USA

Website