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Customer Care Agent

Solar Refrigeration and Appliance Service, Inc. Metairie, LA

  • Expired: 2 days ago. Applications are no longer accepted.
Job Description

Job Summary


Are you customer-focused and outgoing? Do you enjoy working with the public? Do you have a people-pleasing personality? If you answered yes to these questions, then Solar Refrigeration & Appliance Service, Inc. has a job for you! We are a Whirlpool Factory Certified Care company, and we are the largest appliance service company in Louisiana. This position is available in our Metairie, LA office. We are looking for top talent to assist our established Customer Service Team. We do require previous office experience. The ideal candidate will possess high attention to detail, a willingness to learn, and superior organization skills. Previous call center experience would be helpful, but not required.


As a Customer Care Associate, you will be one of the main points of contact for many customers of Solar Refrigeration & Appliance Service, Inc. The Customer Care Associate will assist with providing the support needed to best fill our customers needs in a timely manner.


Responsibilities and Duties


Responsibilities:


Handling incoming calls and emails from customers, staff, manufacturers, and contractors


Obtaining accurate customer information and preferences when scheduling service appointments


Updating customer statuses with manufacturers, contractors & customers


Coordinate and manage schedules with customers and service personnel


Verifying warranty coverage for customers


Communicating company processes in an approved manner of dialogue


Maintaining friendly, reliable, and helpful customer interactions


Qualifications and Skills


Excellent communication skills - written, verbal and listening


People-oriented


Detail oriented


Proactive in problem solving


Dedicated to customer service


Able to learn computer functions


Ability to multi-task


Ability to effectively relate to a customer


Willingness to go above and beyond


High level of organization


Team Player


Willingness to learn


Demonstrated customer service experience


Minimum one year customer service or call center experience


Available Monday-Friday 8:30-5:00PM


Benefits


Group Hospitalization & Prescription Coverage


Short Term Disability


Long Term Disability


Life Insurance


Group Retirement Program


Paid Holidays


Paid Leave


Job Type: Full-time

Salary: $30,000-

Solar Refrigeration and Appliance Service, Inc.

Address

Metairie, LA
70001 USA
View all jobs at Solar Refrigeration and Appliance Service, Inc.