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Project Coordinator

Solar Alternatives
New Orleans, LA
  • Expired: January 13, 2023. Applications are no longer accepted.
Project Coordinator

A Project Coordinator is responsible for creating an effective schedule that exceeds customer expectations and achieves financial goals. This person exhibits a baseline technical understanding of general construction, is tech-savvy, and committed to providing an excellent customer experience.

This role will report to the Regional Construction Manager.

Responsibilities include:
  • Manage customer communication regarding scheduling and appointments
  • Coordinate with Operations Management team to ensure plans, documents, tools, personnel and materials are available for scheduling purposes
  • Manage Kickserv CRM to ensure all functions are maximized for improved communication and documentation
  • Conduct daily audit to capture job documentation and track technician performance
  • Create an effective schedule ensuring accurate job assignment, budgets, quality notes and ticket details, and a balance between revenue and warranty tickets to meet customer expectations
  • Prepare reports to track schedule efficiency, job completion, and invoiced revenue
  • Maintain 3rd party platforms and processes
  • Provide weekly reports to communicate schedule capacity opportunities
  • Collaborate with Sales Manager and sales team to improve and grow processes for the customer experience post -sale
  • Manage and adjust for any changes in project scope, schedule and / or budget
  • Support Regional Construction Manager to create, implement and improve processes
  • Identifying and mitigating potential risks.

KPIS:
  • Financial goals
  • Schedule efficiency %
  • Customer Reviews (Podium - Google Reviews and Feedback)

Requirements

  • 3+ years proven service experience
  • Highly organized and very attentive to detail
  • Well-spoken, clean appearance and good client manners
  • Clean driving record, valid license and ability to drive small and large service vehicles
  • Drug free
  • Ability to work 40-50 daytime hours per week
  • Ability to increase ticket value with additional service sales

Benefits

Salary starts at $50,000 based on qualifications, plus monthly bonus of up to $1500 based on upsell ability. Benefits include majority-paid medical, dental, vision insurance and matching 401K program. Earned paid time off starts at two weeks annually.

Solar Alternatives

Address

New Orleans, LA
70123 USA

Industry

Technology