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Membership Manager, Cities Without Houses, Portland

Soho House & Co.
Portland, OR
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Who we are

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe, Africa and Asia, with new openings planned globally.

The Role

At Soho House, the membership manager for Cities Without Houses, Portland is responsible for directly building and defining a local membership community within the city. The goal of this role is to ensure the membership culture, experience and sales are maximized. They will manage their time to handle recruitment, retention, member inquiries and face time with members and their guests. You will be a direct link between our members and the rest of the business, acting as a voice for our members.

You will report into the Head of membership for CWH Membership for North America, ensuring membership targets are achieved and that the overall member experience is consistently high quality, friendly and memorable.


Main Duties...

New members: through an extensive breadth of personal contacts in the creative industries, work to build and strengthen the Committees and applications and be responsible for hitting quarterly member targets for Portland

Committees: responsible for building, growing and motivating the Membership Committee in Portland, ensuring they are of sufficient size and optimally balanced in terms of race, gender, age, industry and level of experience

Events & Experiences: foster the creation, implementation and hosting of regular events and experiences for City members, working closely with the US Production manager & Experiences team to execute each event, ensuring each event delivers the Soho House magic and promotes member engagement

Communication: working with the Head of Membership for your region, ensure the communications plan for your cities is delivered and that your members receive relevant and regular content and communication

Applications: review, rate and mark for approval applications which are received, ensuring all approved applications are suitable for Soho House membership.

Membership Admin: liaise with the Membership Admin team when necessary to assist with resolving any issues with cards and payments.

Member Introductions: organize and host Member Introductions to welcome new members to each House.

Meeting members: make a point of meeting as many applicants and new members as possible, explaining your role and allowing them to contact you if they choose

Local outreach: engage in considerable networking and outreach activity in new cities to establish key local individuals, connectors, opinion leaders and inspirational creatives to build brand awareness, spread goodwill and attract new members

Managing member behavior: taking guidance from the Head of Membership in your region, make potentially difficult calls to members regarding behavioral issues, detailing notes of the conversations to be documented. Ensure all member behavior/conduct/attire issues are correctly documented and followed up on swiftly.

Member Benefits: secure local Member Benefits with partners and brands

Local Intel: gather intel on the make up of the creative industries in each city, the population, which areas are the cool areas to be in, where people hang out, what trends and challenges are present in the city

Wider Membership Team: take part in periodic conference calls or meetings with international membership colleagues to discuss current issues, as well as brainstorms and creative meetings as appropriate.

Brand Ambassador: be a Soho House brand ambassador wherever in the world you go, always embodying our core values and bringing the Soho House magic


Requirements

  • Based in Portland, Oregon.
  • Must have an extensive black book of contacts in the creative industries in the US, specifically in Portland
  • Flexibility to travel frequently around your region
  • Charismatic, confident and creative personality
  • Microsoft Office Expertise
  • Salesforce or other CRM expertise
  • A well-travelled individual with an educated worldview and a learned appreciation of different cultures, politics, areas, creative groups and social scenes.
  • A natural networker and consummate people person
  • Self-motivated and driven to get things done without a team around them
  • Event Planning and Production background preferred

Benefits

We Have The Perks...

Soho House offers competitive compensation packages that feature global benefits and perks. We pride ourselves on our training to development options for the technical and managerial skills necessary to grow a career.

The Basics:

  • Medical, Dental and Vision Health Care Coverage
  • 401K with company match
  • Paid Time Off (Sick, Vacation, Personal and Volunteer Days)
  • Pet Insurance
  • Brand Discounts: Membership, Hotel, Restaurant, Soho Home and Cowshed Spa
  • Parental Leave (12-26 weeks, pending tenure)

The Extras:

  • Soho Impact: mentoring, apprenticeship, local outreach and sustainability programs
  • Learning & Development: An extensive range of courses for all employees
  • Cookhouse & House Tonic: Monthly trips, trainings and events for all employees
  • And more!

Opportunities for all

Soho House was created to bring diverse communities of people together, and we take the same approach with recruitment. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to hire, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage all applications that could bring diverse perspective to our business.

Soho House & Co.

Address

Portland, OR
USA

Industry

Business

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