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Inbound Call Center Representative

Softcom Systems Inc Duluth ,MN
  • Expired: 14 days ago. Applications are no longer accepted.
Job Description

Job Summary


Customer Service Representative

Location: Duluth, MN 55802

Multiple Positions

Position Type: Full Time

Interview Process: Video call interview

Hourly Rate: $13/hr ($16 For Bi-lingual candidates) + Benefits

No sales or quota to meet just Inquiries for customer service, and assist customers with scheduling and registration.


Responsibilities and Duties


The successful candidates will provide inbound customer support via telephone, email and chat.

Answer all inbound queries as per call flow procedure

Knowledge to process to ensure high quality and customer service

Involvement in motivational activities, implementing feedback given.

Updating various logs like escalation log, complaint tracker etc.

Ensuring data security - for the personal data of customers

Minimum of 1 to 2 combined years of experience in Customer Service.

PC Proficient – Operation of computer systems e.g. Microsoft suite (Excel, Word, etc.)

Advanced written and verbal communication skills

Systems Aptitude/ Critical Thinking

Keyboarding Experience


Qualifications and Skills


Must be fluent in English speaking, reading, and writing

High School or Equivalent

Enthusiastic and exceptional communication skills

Strong Analytical skills

Organized and thrives in a fast-paced environment

Time management and prioritization skills

Team Player




Offers competitive wages, along with an amazing benefits packing including PTO, medical, dental, vision, 401K, AD&D, and much more for Full Time employees


Softcom Systems Inc


Duluth, MN