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Customer Service Specialist

Soft HQ International LLC San Carlos, CA
  • Expired: over a month ago. Applications are no longer accepted.

Position:- Customer Service Specialist
Location:- San Carlos, CA
Pay Rate:- $30.00/hr

Responsibilities
• Answer questions and educate customers and the public about SamTrans paratransit and fixed-route services and policies.
• Log, track, and oversee investigations of customer comments for Redi-Wheels and RediCoast services.
• Administer, monitor, and enforce customer compliance with paratransit service policies, programs, and procedures.
• Maintain and update paratransit applicant information into databases for service scheduling, inter-agency us, and the eligibility file.
• Administer the paratransit eligibility appeals process and no-show appeals process.
• Follow up with paratransit providers regarding outstanding customer comments.
• Elevate complex, serious or ongoing problems to Accessibility Coordinator.
• Make presentations at advisory committee meetings and participate in community outreach activities.
• Administer campaigns to educate customers on District policies and to change customer behavior.
• Administer the fare assistance program, late-cancel policy, no-show policy and fare-payment policy.
• Prepare reports by entering, tracking, recording and reporting data into automated database system or spreadsheet.
• Collect and compile data.
• Review paratransit data and conduct service quality reviews.
• Make recommendations for service improvements.
• Review and analyze customer input for ways to improve services.
• Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees and the public from injury or harm.
• Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents.
• Perform other duties as assigned.
• Supervision: Works under the general supervision of the Manager, Accessible Transit Services, who establishes goals and objectives and evaluates performance.

Qualifications
• Sufficient education, training, and experience to demonstrate the knowledge and ability to successfully perform the essential functions of the position.
• Development of the required knowledge and abilities is typically obtained through but not limited to:
• Three years full-time office experience dealing with customers, or a combination of education and experience demonstrating the ability to successfully perform the essential functions of the position.
• Formal training in business or customer service may be substituted for one year of experience.
• Must be proficient in Microsoft Office Suite..
• Must have effective oral and written communication skills.
• Must have the ability to use initiative and good judgment.
• Must have knowledge of general methods of tactful public communication.
• Must have the ability to read, understand, and apply District policies and procedures.

Soft HQ International LLC

Why Work Here?

Great opportunity for career advancement, Gain experience working on big projects at big companies

Address

San Carlos, CA
USA